# Elemnt Custom Alerts

**URL:** <https://wahoox.forum.wahoofitness.com/t/elemnt-custom-alerts/25625>\
**Category:** Equipment\
**Created:** [May 16, 2024, 2:07pm UTC](https://wahoox.forum.wahoofitness.com/t/elemnt-custom-alerts/25625 "2024-05-16T14:07:56Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![christian.unger](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/christian.unger/32/2876_2.png) [@christian.unger](https://wahoox.forum.wahoofitness.com/u/christian.unger)\
**Post date:** [May 16, 2024, 2:07pm UTC](https://wahoox.forum.wahoofitness.com/t/elemnt-custom-alerts/25625/1 "2024-05-16T14:07:56Z")

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Hi I am a big fan of custom alerts on my roam.  
I do think though that they are not being synced from my Elemnt app (iPhone) correctly.  
I initially set up 3 alerts - eat, drink and a distance one. I reconfigured the distance alert to a different distance and also renamed it. Synced to elemnt (routes did update). to find the same old distance alert, checked the app: alert was at the new config. deleted all alerts, recreated now 5 alerts (maybe a nice default feature request coming from systm: systems check), synced (routes did update). voila my old three alerts are still on the device. elemnt app tells me there’s 5 alerts configured but only 3 show up during rides - what gives?  
I am thinking of a factory reset but first wanted to know how your experiences are.  
cheers christian

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**Author:** ![christian.unger](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/christian.unger/32/2876_2.png) [@christian.unger](https://wahoox.forum.wahoofitness.com/u/christian.unger)\
**Post date:** [May 27, 2024, 11:34am UTC](https://wahoox.forum.wahoofitness.com/t/elemnt-custom-alerts/25625/2 "2024-05-27T11:34:56Z")

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ok so here for the records my experience: I did a reset of the roam - now all my custom alerts work as expected 🎉 before doing the reset I became aware that on my iOS app the backup feature does not work - no backups seem to have been created ever. So I did screenshots of the field listings of the element pages and reconstructed everything afterwards

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**Author:** ![JSampson](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jsampson/32/3148_2.png) [@JSampson](https://wahoox.forum.wahoofitness.com/u/JSampson)\
**Post date:** [May 31, 2024, 10:50am UTC](https://wahoox.forum.wahoofitness.com/t/elemnt-custom-alerts/25625/3 "2024-05-31T10:50:13Z")

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> [@christian.unger](#):
>
> I became aware that on my iOS app the backup feature does not work - no backups seem to have been created ever. So I did screenshots of the field listings of the element pages and reconstructed everything afterwards

@christian.unger I would suggest sending those screen shots to support so that they are aware of the issue and can investigate whether there is a bug.