My KICKR V3 connects like a SNAP

1

Hi all,

A few weeks ago I opened a request with the Wahoo support team, but unfortunately up until now response rates are quite poor and therefore I did not yet get a substantive answer. Let’s try and see if this might be the better way to get answers.

When I am connecting my Wahoo KICKR V3, it suddenly shows as a Wahoo SNAP in all connected apps. Even the picture shown in the Wahoo app is a SNAP, while at the same time I’m looking at a KICKR V3. This results in an unusable KICKR V3, since it’s not able to properly connect and show data like a KICKR should. For example: the 36km/h setup test is almost impossible to finish because 36km/h is unreachable due to the lack of power resistance.

I have checked the labels of the KICKR V3 and based on that the codes match the prerequisites of a KICKR.

Is there someone who has had the same issue or knows how to solve this? I have tried multiple times to reconnect the KICKR by powering off for a longer period of time, but nothing works. Very frustrating situation since I’m currently not able to use the trainer at all..

Thanks in advance!

2

Wahoo probleem 1
Wahoo probleem 1738×1600 42 KB

This screenshot shows the KICKR V3 which someone else in the family uses (and therefore offline now) and the KICKR SNAP which shows up once I enable my own KICKR V3.

3

@Robin_Dekter what was your support ticket number? I’ll see what I can do.

3 Likes
4

Hey Helga, thanks for your reply. Ticket number is #2114797. Hopefully you can help me out!

1 Like
5

I just gave CS a nudge for you.

2 Likes