# No movement despite OK connection WAHOO FITNESS

**URL:** <https://wahoox.forum.wahoofitness.com/t/no-movement-despite-ok-connection-wahoo-fitness/19009>\
**Category:** Equipment\
**Created:** [July 9, 2022, 10:43am UTC](https://wahoox.forum.wahoofitness.com/t/no-movement-despite-ok-connection-wahoo-fitness/19009 "2022-07-09T10:43:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![olivier9218](https://avatars.discourse-cdn.com/v4/letter/o/50afbb/32.png) [@olivier9218](https://wahoox.forum.wahoofitness.com/u/olivier9218)\
**Post date:** [July 9, 2022, 10:43am UTC](https://wahoox.forum.wahoofitness.com/t/no-movement-despite-ok-connection-wahoo-fitness/19009/1 "2022-07-09T10:43:23Z")

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Hello,

I have been using WAHOO FITNESS for 1 year now. I’ve never had any problems connecting or using it.  
I use a Wahoo Kickr V5.  
I haven’t been able to have a “stable” training since 2 weeks.  
Sometimes it works, sometimes it doesn’t.  
I also tried, on ZWIFT, all the connection possibilities, Bluetooth, ANT+, Zwift Companion… but nothing worked.  
I tried logging in with a phone as well, that didn’t work either.

In the home screen, my sensors are correctly connected.  
For Bluetooth I am at the maximum of the signal, for ANT+ too and I am in FE-Cxxx protocol.

Strangely, this happened to me after receiving my new GARMIN 955 watch, and installing GARMIN EXPRESS on the PC.  
I have since uninstalled Garmin Express and turned off my watch, but the problem is not solved.

When I start training on ZWIFT or WAHOO FITNESS, (in bluetooth, ANT+, Zwift Compagnion) I pedal, the resistance is zero. I’m at 90rpm but it says 20rpm. After 5 seconds, the resistance increases “strongly” I can no longer pedal. it displays 50watts, then 5 sec then I pedal and the resistance is zero.

I contacted the WAHOO hotline which gave me plenty of instructions to follow but nothing changed.

Looks like a calibration issue. But calibration “SPINDOWN” can’t be done with KICKR V5

Can you help me ?  
Thanks a lot.

Olivier

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**Author:** ![jmckenzieKOS](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jmckenziekos/32/2135_2.png) [@jmckenzieKOS](https://wahoox.forum.wahoofitness.com/u/jmckenzieKOS)\
**Post date:** [July 9, 2022, 7:09pm UTC](https://wahoox.forum.wahoofitness.com/t/no-movement-despite-ok-connection-wahoo-fitness/19009/2 "2022-07-09T19:09:11Z")

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Garmin Connect is NOTORIOUS for ‘snatching’ connections and not letting go. After you de-installed the application did you restart your device? The program may be holding onto the connection even though you de-installed it.

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**Author:** ![Rupert](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/rupert/32/22303_2.png) [@Rupert](https://wahoox.forum.wahoofitness.com/u/Rupert)\
**Post date:** [July 13, 2022, 8:10am UTC](https://wahoox.forum.wahoofitness.com/t/no-movement-despite-ok-connection-wahoo-fitness/19009/3 "2022-07-13T08:10:55Z")

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Sorry you’re having problems, submit a ticket to the customer service team and they will be able to talk you through solutions:

> **[Submit a request – Wahoo Fitness Support](https://support.wahoofitness.com/hc/en-us/requests/new)**
>
> Looking for KICKR BIKE setup instructions, SPEEDPLAY installation tips or need troubleshooting help with any Wahoo product? The Wahoo Fitness support team is here to help.