# Problem processing subscription **URL:** \ **Category:** SYSTM Software\ **Created:** [August 7, 2022, 11:21pm UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289 "2022-08-07T23:21:14Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Potsiea](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/potsiea/32/599_2.png) [@Potsiea](https://wahoox.forum.wahoofitness.com/u/Potsiea)\ **Post date:** [August 7, 2022, 11:21pm UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/1 "2022-08-07T23:21:14Z")
Has anyone else had problems trying to process a subscription renewal today? I can’t get mine to go through despite trying two different cards. A zero charge is going through to the bank, and I therefore remain unsubscribed I’ve submitted a support request, so I guess I’ll just need to wait patiently 😂 ---
**Author:** ![DarrenWCKam](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/darrenwckam/32/23861_2.png) [@DarrenWCKam](https://wahoox.forum.wahoofitness.com/u/DarrenWCKam)\ **Post date:** [August 8, 2022, 1:40am UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/2 "2022-08-08T01:40:39Z")
Just keeping the mood cheerful, could it be that Wahoo is giving a month or a fortnight free? 😏 😏 ---
**Author:** ![Potsiea](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/potsiea/32/599_2.png) [@Potsiea](https://wahoox.forum.wahoofitness.com/u/Potsiea)\ **Post date:** [August 8, 2022, 2:13am UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/3 "2022-08-08T02:13:54Z")
Haha maybe so! I’ve had a trial before so i can’t take advantage of that while waiting to hear back. ---
**Author:** ![DarrenWCKam](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/darrenwckam/32/23861_2.png) [@DarrenWCKam](https://wahoox.forum.wahoofitness.com/u/DarrenWCKam)\ **Post date:** [August 8, 2022, 3:14am UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/4 "2022-08-08T03:14:29Z")
Hahaha You never know, maybe Christmas came early for you this year 😄 In fact, you thread here led me to ask if there’s a way for me to get a subscription billing invoice or something or even an annual billing summary statement. 🤔 ---
**Author:** ![Obiewon01](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/obiewon01/32/11477_2.png) [@Obiewon01](https://wahoox.forum.wahoofitness.com/u/Obiewon01)\ **Post date:** [August 14, 2022, 7:23am UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/5 "2022-08-14T07:23:14Z")
Having the same issue no solution yet ---
**Author:** ![Potsiea](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/potsiea/32/599_2.png) [@Potsiea](https://wahoox.forum.wahoofitness.com/u/Potsiea)\ **Post date:** [August 14, 2022, 8:22am UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/6 "2022-08-14T08:22:11Z")
If your address details for payment are outside the USA, which is the case for me, you need to leave the ZIP code field blank ---
**Author:** ![emre\_korkmaz](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/emre_korkmaz/32/12046_2.png) [@emre\_korkmaz](https://wahoox.forum.wahoofitness.com/u/emre_korkmaz)\ **Post date:** [September 15, 2022, 5:38pm UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/8 "2022-09-15T17:38:35Z")
@Potsiea did leaving the ZIP field blank solve your problem? I think I have the same problem. When I click on subscribe after filling everything out, it goes directly back to the subscription selection page. No error or anything. I created a ticket and I’m waiting a response from customer service. ---
**Author:** ![Potsiea](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/potsiea/32/599_2.png) [@Potsiea](https://wahoox.forum.wahoofitness.com/u/Potsiea)\ **Post date:** [September 15, 2022, 6:42pm UTC](https://wahoox.forum.wahoofitness.com/t/problem-processing-subscription/19289/9 "2022-09-15T18:42:36Z")
Yes it did