We had arranged an RGT race last night with 100+ signups, but nobody could enter:
“ECKD AUTUM CUP #4”
22-SEP-2022 19:30 (danish time)
The “Ride now” button was disabled and never came active. It was the same for all 100 riders, so I don’t think it was any device or platform issue. Can you please help, so it does not happen again. I can see that several others have described the same issue.
We are starting a league in just 10 days with 150+ participants every tuesday and thursday for the next 6 months. If we experience issues like this, they will drop out.
Sorry for very very late response - I haven’t had time to be on the forum recently. I and some of the other FB moderators for the RGT groups did see some similar reports of issues on FB and Discord around the same time and we passed this on the RGT support. They jumped on this pretty swiftly but, understandably, not soon enough to avoid some rides being disrupted. Hopefully they have performed subsequent investigations to understand what the root cause was.
Yes, I reported it to support as well, they said it was a server issue. But I would like some fall back options, if it happens again, how we should handle it. Our current solution, is to create a new race 10 minutes later, but not all riders get moved over and it would be difficult to have it count in the league, etc. So maybe you can propose other fall-back solutions?
I am not sure what is best to do but here are some of my ramblings…
Of course ideally Wahoo RGT would fix things so that it could never happen. Until that happens then perhaps the key for event organisers is to have a pre-defined ‘communications plan’ in case there is a server issue. For example, is everyone is told (as part of the details of the series) to check (a Discord channel/a FB group/whatever) if there are issues to receive instructions such as if there is a new event set up.