# Roam 2 Sync Failures
**URL:** https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766
**Category:** Equipment
**Created:** [June 7, 2024, 1:10am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766 "2024-06-07T01:10:53Z")
**Posts on this page:** 18
**Page:** 1
### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 7, 2024, 1:10am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/1 "2024-06-07T01:10:53Z")
Has anyone else had their synced routes disappear? Repeatedly I have turned on the device and found I have 0 Routes showing, despite the fact that I have 93 routes in my library that were fully synced to my Roam 2 the night before. Then I turn on my device at the start of a ride and…0 routes. I’ve learned how to activate the debug menu to retrieve them, but that is a cumbersome process and requires Wi-Fi. Is this a known issue?
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### Author:  [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)
#### Post date: [June 7, 2024, 3:06am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/2 "2024-06-07T03:06:42Z")
Not me and I’ve been using the R2 since it was released. I do find the syncing process a little funny sometimes but never had 0.
You should probably connect directly with support (if you haven’t already), as if others have had the issue there may be a resolution.
> **[Submit a request – Wahoo Fitness Support](https://support.wahoofitness.com/hc/en-us/requests/new)**
>
> Looking for KICKR BIKE setup instructions, SPEEDPLAY installation tips or need troubleshooting help with any Wahoo product? The Wahoo Fitness support team is here to help.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 7, 2024, 10:11am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/3 "2024-06-07T10:11:24Z")
Thanks, have done so. They’ve taught me the workaround but it is cumbersome and requires working with the app and WiFi, not always available at the start of a ride. Routes synced to the device should not disappear the next time it is turned on. And the normal sync process (from the device) does not bring them back. Hoping there are others who’ve experienced this.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 8, 2024, 4:14pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/4 "2024-06-08T16:14:51Z")
So per support it seems the problem may have been that I had less than 1GB of available storage on my Roam2 — because the thing comes pre-loaded with maps of every continent on the globe. Deleting everything but the US freed up 25GB. Why on earth Wahoo loads the entire planet as a default setting is beyond me, when it interferes with basic functionality. I can download what I need when I travel abroad.
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### Author:  [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)
#### Post date: [June 9, 2024, 12:23am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/5 "2024-06-09T00:23:22Z")
Strange indeed. Glad it’s resolved. I can’t recall what was loaded on mine originally but I tend to fiddle with all sorts of settings when I get a new toy and in terms of maps, knew that only Canada and a couple US states would ever get used in my case so made sure that’s all I had enabled.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 9, 2024, 12:47am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/6 "2024-06-09T00:47:59Z")
Fingers crossed. Thank you for weighing in!
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### Author:  [@wieselflink](https://wahoox.forum.wahoofitness.com/u/wieselflink)
#### Post date: [June 20, 2024, 12:39pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/7 "2024-06-20T12:39:53Z")
Good day gentlemen,
I can report the same issue on my Wahoo Elemnt Roam V1 since a couple of weeks. The synchronised routes seem to disappear randomly out of nowhere. I do plan and sync my routes with my komoot account only. I am not using the companion app for that.
Wahoo Elemnt Roam V1 software version is WR20 17025
Companion app on mobile phone version is 1.77.0.22 (android)
I suspect a software bug in one of the latest releases. I recall to haven’t had any issues with the route synchronisation 4-6 weeks ago.
To overcome the 0 routes, I have to initiate another (manually triggered) sync within my WIFI, which unfortunately is a time-consuming process due to the amount (~50) and length of routes planned.
Any help is appreciated.
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### Author:  [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)
#### Post date: [June 20, 2024, 1:19pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/8 "2024-06-20T13:19:22Z")
Hey @wieselflink, the OP had issues with the ROAM2. Your unit, the ROAM1, may have other issues as I don’t think there is nearly the same amount of storage on the R1 vs the R2. In any case, you should reach out directly to support as well. They might have a suggestion for your specific case but need to hear it directly from you to know if they can help. [https://support.wahoofitness.com/hc/en-us/requests/new](https://support.wahoofitness.com/hc/en-us/requests/new)
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 20, 2024, 5:31pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/9 "2024-06-20T17:31:50Z")
I recommend checking your available storage, and if it’s less than 1 or 2 GB, delete some maps from continents you don’t need. That resolved the issue for me. (It took support multiple incidents over several weeks to come to this conclusion — one that should have been obvious to them IMO). Unless you frequently ride on all seven continents, you won’t miss having all those maps, and you can always re-download them befor you ride Paris - Dakar. 🙂
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### Author:  [@wieselflink](https://wahoox.forum.wahoofitness.com/u/wieselflink)
#### Post date: [June 21, 2024, 10:06am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/10 "2024-06-21T10:06:21Z")
Thanks, both.
As you know, the old unit has only 2 GB of space. On mine only the necessary maps are installed and usually around 900 MB are still free. That, so far, has never been an issue in the past.
Anyway, I have created a support ticket. Let’s wait what they are suggesting.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 22, 2024, 2:01am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/11 "2024-06-22T02:01:11Z")
Welp, my routes have vanished yet again. And none of the methods that brought them back previously have worked this time. So fed up. This will be my fourth round with support on this issue. Just about ready to switch to Garmin.
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### Author:  [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)
#### Post date: [June 22, 2024, 2:45am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/12 "2024-06-22T02:45:09Z")
Gaaahh!!
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [June 26, 2024, 1:10pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/13 "2024-06-26T13:10:01Z")
Wieselflink, wondering if you found a solution to this?
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### Author:  [@wieselflink](https://wahoox.forum.wahoofitness.com/u/wieselflink)
#### Post date: [June 28, 2024, 6:38pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/14 "2024-06-28T18:38:13Z")
Thanks for the reminder. I wanted to post my feedback here.
Well, no solution. I received a quite unsatisfying standard reply from support:
> It seems like your issue might be related to the sync process. Ensure your ELEMNT is connected to WiFi and authenticated with Komoot. Navigate to the map page on the ELEMNT, click ROUTES, then SYNC to begin syncing. If issues persist, try re-authenticating your Komoot account in the Companion App. For more details, visit: [https://support.wahoofitness.com/hc/en-us/articles/115000638644](https://support.wahoofitness.com/hc/en-us/articles/115000638644).
> You can also try deauthorizing Komoot and re-authorizing to reestablish the connection, instructions here under the " **Deauthorize / Reauthorize an app"** section: [https://support.wahoofitness.com/hc/en-us/articles/14467471126802-Authorized-Apps-Wahoo-app](https://support.wahoofitness.com/hc/en-us/articles/14467471126802-Authorized-Apps-Wahoo-app)
As said before, sync is working fine, so is the connection from/to komoot. Just that the synced routes disappear from time to time either after a reboot or sync.
Edit:
I have just initiated support round #2. I’ll keep you posted.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [August 24, 2024, 5:05pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/15 "2024-08-24T17:05:01Z")
I found that synced routes “disappeared” when I was sorting them by proximity. Change the sort order and bingo, they reappeared. It seems to happen when there’s a poor GPS signal.
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [August 24, 2024, 5:28pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/16 "2024-08-24T17:28:11Z")
To clarify - the Roam showed (0) Routes when I knew I had 95 or so. They were visible on the Element app (try checking this) but not on the Roam. It drove me crazy. Try changing the sort order.
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### Author:  [@Harvey42](https://wahoox.forum.wahoofitness.com/u/Harvey42)
#### Post date: [October 20, 2024, 11:49am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/17 "2024-10-20T11:49:30Z")
I am having similar problems. I only can get all the routes to show up if I factory reset the Roam v2, but the next time I went to use it, the routes disappeared
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### Author:  [@StuartK](https://wahoox.forum.wahoofitness.com/u/StuartK)
#### Post date: [October 22, 2024, 1:19am UTC](https://wahoox.forum.wahoofitness.com/t/roam-2-sync-failures/25766/18 "2024-10-22T01:19:14Z")
Super frustrating, isn’t it. Here are two things that worked for me. 1) Delete the maps you don’t use — unless you ride on six continents and in all 50 states, there are a lot of them — which frees up storage space and makes sync work better, and 2) When in the field, I often see (0) routes available (Yipes!!) when they are sorted by Proximity, but if I change the sort order to Length or A-Z it turns out they were there all along — but if the GPS signal is flaky and you’re on Proximity it doesn’t see your location and thinks there are no routes. Let me know if this works for you.