# Roam 3... 3 months, 2 units, still broken. Anyone else?

**URL:** <https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831>\
**Category:** Equipment\
**Created:** [August 18, 2025, 12:22pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831 "2025-08-18T12:22:44Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![ericclinger](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@ericclinger](https://wahoox.forum.wahoofitness.com/u/ericclinger)\
**Post date:** [August 18, 2025, 12:22pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831/1 "2025-08-18T12:22:44Z")

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Hey all—I picked up a **Wahoo Roam 3** in May and even after firmware updates and getting a replacement unit, I’m still plagued by major issues:

~ Phone doesn’t reliably connect or deliver notifications

~ Music control page freezes on first song played and is unusable for the remainder of the ride

~ Computer doesn’t show my phone battery percentage

~ Planned routes won’t sync and now random routes appear that aren’t in the Wahoo app or Ride with GPS

I’ve done multiple unpairing, forgetting, and resetting of computer and phone. I have an iPhone 16 Pro.

Support has been polite and called it “known software issues,” but it’s been nearly three months with no real fixes.

~ Has anyone else dealt with this?

~ Has anyone heard a firm timeline on software fixes?

~ What have you done—continue waiting, push for refund/replacement, or ditch for Karoo/Garmin?

As an avid Wahoo user I’m now looking at replacing with other brands after this experience.

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<div class="post-metadata">

**Author:** ![ericclinger](https://avatars.discourse-cdn.com/v4/letter/e/57b2e6/32.png) [@ericclinger](https://wahoox.forum.wahoofitness.com/u/ericclinger)\
**Post date:** [August 19, 2025, 1:09pm UTC](https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831/2 "2025-08-19T13:09:11Z")

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Update: I’ve followed-up twice with customer service since August 9th and haven’t had a response. Has anyone else experienced this, and how can I escalate it?

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**Author:** ![HaroldKunde](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/haroldkunde/32/21917_2.png) [@HaroldKunde](https://wahoox.forum.wahoofitness.com/u/HaroldKunde)\
**Post date:** [September 15, 2025, 11:48am UTC](https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831/3 "2025-09-15T11:48:07Z")

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> [@ericclinger](#):
>
> Hey all—I picked up a **Wahoo Roam 3** in May and even after firmware updates and getting a replacement unit, I’m still plagued by major issues:
> 
> ~ Phone doesn’t reliably connect or deliver notifications
> 
> ~ Music control page freezes on first song played and is unusable for the remainder of the ride
> 
> ~ Computer doesn’t show my phone battery percentage
> 
> ~ Planned routes won’t sync and now random routes appear that aren’t in the Wahoo app or Ride with GPS
> 
> I’ve done multiple unpairing, forgetting, and resetting of computer and phone. I have an iPhone 16 Pro.
> 
> Support has been polite and called it “known software issues,” but it’s been nearly three months with no real fixes. It makes me think how much more robust devices could be if brands partnered with experts in [sports app development services](https://www.cogniteq.com/sports-software) to refine performance and stability.
> 
> ~ Has anyone else dealt with this?
> 
> ~ Has anyone heard a firm timeline on software fixes?
> 
> ~ What have you done—continue waiting, push for refund/replacement, or ditch for Karoo/Garmin?
> 
> As an avid Wahoo user I’m now looking at replacing with other brands after this experience.

> [@ericclinger](#):
>
> Update: I’ve followed-up twice with customer service since August 9th and haven’t had a response. Has anyone else experienced this, and how can I escalate it?

I’ve been wondering about the same thing. Did you notice if those phantom routes show up with the same names/IDs each time, or do they change after every sync?

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**Author:** ![M007\_1](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/m007_1/32/23932_2.png) [@M007\_1](https://wahoox.forum.wahoofitness.com/u/M007_1)\
**Post date:** [September 22, 2025, 9:44am UTC](https://wahoox.forum.wahoofitness.com/t/roam-3-3-months-2-units-still-broken-anyone-else/29831/4 "2025-09-22T09:44:13Z")

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Yes, the support used to be excellent a couple of years ago. However, I’m currently dealing with my son’s broken Bolt, which keeps rebooting after being connected to an Android tablet.

We borrowed a friend’s computer for a road bike race, and it worked fine temporarily. But after connecting the device to another Android tablet, the same constant rebooting issue returned.

It’s been five days without any feedback or support from Wahoo, and now we’re left with _two_ non-functional devices. Here’s a video showing the issue: [https://www.youtube.com/watch?si=gHt\_YZqu-B6yNaJ2&v=y1ch7EGzJhk&feature=youtu.be](https://www.youtube.com/watch?si=gHt_YZqu-B6yNaJ2&v=y1ch7EGzJhk&feature=youtu.be)

I’ve always been a big supporter of Wahoo, but I’m extremely disappointed with this experience.