# SYSTM app download package is corrupt **URL:** \ **Category:** SYSTM Software\ **Created:** [May 5, 2022, 6:17pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369 "2022-05-05T18:17:23Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 6:17pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/1 "2022-05-05T18:17:23Z")
I’ve been trying to download the SYSTM app every other day for a week now. The package online is corrupt. New downloads will not install on my laptop. Mac OS link on this page: [Wahoo X Subscription for Indoor Cycling Apps | Wahoo Fitness](https://www.wahoofitness.com/wahoo-x-subscription#download-sec) ---
**Author:** ![PedalMonkey](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/pedalmonkey/32/2307_2.png) [@PedalMonkey](https://wahoox.forum.wahoofitness.com/u/PedalMonkey)\ **Post date:** [May 5, 2022, 7:48pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/2 "2022-05-05T19:48:46Z")
Have you contacted support ? ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [May 5, 2022, 7:52pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/3 "2022-05-05T19:52:03Z")
R u sure it’s the correct MacOS app? There is one for Intel and one for Silicon. ---
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 8:24pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/4 "2022-05-05T20:24:11Z")
That’s a good question. How can I tell? ---
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 8:24pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/5 "2022-05-05T20:24:44Z")
No, I hadn’t reached out to them yet. I’ll give that a shot, thanks. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [May 5, 2022, 8:26pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/6 "2022-05-05T20:26:47Z")
On the link you provided. It identifies which is which. ![image](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/8/859582c84129b8ee8e8379d85b634f9cec27a393.jpeg) Edit: but you need to check your Mac first. Click the Apple icon at the top then select “about this Mac”. That should do it. I think. ---
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 8:30pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/7 "2022-05-05T20:30:07Z")
Thanks! So, I just tried that and yeah, it’s still corrupt. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [May 5, 2022, 8:30pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/8 "2022-05-05T20:30:58Z")
Then def send in a support ticket to the minions. Something is off. > **[Submit a request – Wahoo Fitness Support](https://support.wahoofitness.com/hc/en-us/requests/new)** > > Looking for KICKR BIKE setup instructions, SPEEDPLAY installation tips or need troubleshooting help with any Wahoo product? The Wahoo Fitness support team is here to help. ---
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 8:31pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/9 "2022-05-05T20:31:51Z")
Will do, thanks Sir Glen 🙂 ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [May 5, 2022, 8:33pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/10 "2022-05-05T20:33:25Z")
Good luck. Check back in when you figure out what went wrong. Welcome to the forums by the way. TONS of useful info and helpful people. ---
**Author:** ![way9e0](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/way9e0/32/1121_2.png) [@way9e0](https://wahoox.forum.wahoofitness.com/u/way9e0)\ **Post date:** [May 5, 2022, 8:34pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/11 "2022-05-05T20:34:15Z")
Welcome @Isaac_Reid ! Can you post a screenshot of the error message you’re getting? ---
**Author:** ![Isaac\_Reid](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/isaac_reid/32/11093_2.png) [@Isaac\_Reid](https://wahoox.forum.wahoofitness.com/u/Isaac_Reid)\ **Post date:** [May 5, 2022, 8:40pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/12 "2022-05-05T20:40:40Z")
![Screen Shot 2022-05-05 at 1.39.50 PM](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/a/a400085b13f0270c85982e1078fb344c61a25587.jpeg) Sure can, here you go. ---
**Author:** ![way9e0](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/way9e0/32/1121_2.png) [@way9e0](https://wahoox.forum.wahoofitness.com/u/way9e0)\ **Post date:** [May 5, 2022, 8:56pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/13 "2022-05-05T20:56:31Z")
> [@Isaac\_Reid](#): > > Sure can, here you go. Thanks. I just tried downloading and installing the Intel version, and it worked OK for me. Is your Mac Apple (M1) or Intel? My only other suggestion is to make sure you’re getting a fresh download. Try deleting any existing downloads of the .dmg file, and re-downloading. This is just in case somehow the download process is not overwriting your existing file, and the existing one is corrupt for some reason. ---
**Author:** ![jmckenzieKOS](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jmckenziekos/32/2135_2.png) [@jmckenzieKOS](https://wahoox.forum.wahoofitness.com/u/jmckenzieKOS)\ **Post date:** [May 6, 2022, 7:35pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/14 "2022-05-06T19:35:14Z")
This is more likely caused by downloading the wrong platform version. Can you click on the Apple, About this Mac, and post what is shown on the Processor line? Intel Macs will have Intel in the line. I don’t know what is on the Silicon Mac (M1, M1X, M2) line but it will NOT include Intel. ---
**Author:** ![way9e0](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/way9e0/32/1121_2.png) [@way9e0](https://wahoox.forum.wahoofitness.com/u/way9e0)\ **Post date:** [May 6, 2022, 7:52pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/15 "2022-05-06T19:52:54Z")
I did try downloading and installing the M1 version on my Intel Mac. It gave me some warnings about unsupported architectures, but actually allowed the installation to proceed. As expected, I could not run the M1 version of the app. During this process, I never got the ‘SYSTM is damaged…’ message that @Isaac_Reid showed in the screenshot. ---
**Author:** ![jmckenzieKOS](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jmckenziekos/32/2135_2.png) [@jmckenzieKOS](https://wahoox.forum.wahoofitness.com/u/jmckenzieKOS)\ **Post date:** [May 7, 2022, 12:23am UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/16 "2022-05-07T00:23:20Z")
Thanks. You got what I expected. I don’t know what is wrong with the download unless it is really corrupt. the .dmg file shouldn’t unpack if the download was incorrect. Time to read out to the Minions (support) to figure out what is happening. ---
**Author:** ![kah](https://avatars.discourse-cdn.com/v4/letter/k/eb9ed0/32.png) [@kah](https://wahoox.forum.wahoofitness.com/u/kah)\ **Post date:** [May 7, 2022, 7:06am UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/17 "2022-05-07T07:06:35Z")
Your screenshot looks as if you tried to start SYSTM directly from the DMG file instead of moving it to your applications folder first. This might cause the problem. ---
**Author:** ![Waters](https://avatars.discourse-cdn.com/v4/letter/w/41988e/32.png) [@Waters](https://wahoox.forum.wahoofitness.com/u/Waters)\ **Post date:** [May 7, 2022, 12:31pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/18 "2022-05-07T12:31:33Z")
I did not ask to have Sufferfest updated and this morning I get this message: ![image](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/b/bffe22bf80a53e5bf4287e3164a14671c9f05f34.jpeg) I can’t uninstall Systm and can’t use it either. Fix the damn bugs before you dump this crap on us. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [May 7, 2022, 1:22pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/19 "2022-05-07T13:22:51Z")
Hey @Waters, it is not uncommon for Antivirus programs to conflict with program/app installations. I’d suggest you contact the support minions for assistance so you can get yourself up and running rather than commenting on an indirectly related thread in the forums. You’re much more likely to get the help you need. You can get the minions attention here: > **[Submit a request – Wahoo Fitness Support](https://support.wahoofitness.com/hc/en-us/requests/new)** > > Looking for KICKR BIKE setup instructions, SPEEDPLAY installation tips or need troubleshooting help with any Wahoo product? The Wahoo Fitness support team is here to help. ---
**Author:** ![jmckenzieKOS](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jmckenziekos/32/2135_2.png) [@jmckenzieKOS](https://wahoox.forum.wahoofitness.com/u/jmckenzieKOS)\ **Post date:** [May 7, 2022, 3:35pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369/20 "2022-05-07T15:35:18Z")
AVG has identified this ‘virus’ in several legitimate programs. It’s way to aggressive and you can allow the program to run. It’s not Wahoo’s fault and there is very little they can do to fix this. [Next page](https://wahoox.forum.wahoofitness.com/t/systm-app-download-package-is-corrupt/18369.md?page=2)