# SYSTM Issues **URL:** \ **Category:** Uncategorized\ **Created:** [December 21, 2022, 3:06pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785 "2022-12-21T15:06:17Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![drhaney](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/drhaney/32/8955_2.png) [@drhaney](https://wahoox.forum.wahoofitness.com/u/drhaney)\ **Post date:** [December 21, 2022, 3:06pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/1 "2022-12-21T15:06:17Z")
Am I the only one who runs on tight schedules and when its time to jump on the trainer its time to go. Never fails that when I have a tight window to get my work done SYSTM has upgraded or is otherwise incapable of connecting normally. There is nothing that can start my day off harder than SYSTM acting up forcing me to miss a workout. 5 minutes to connect is fine, even 10 minutes is tolerable but when it starts taking 20 minutes to a half an hour that is simply not acceptable! ---
**Author:** ![Jon](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jon/32/1298_2.png) [@Jon](https://wahoox.forum.wahoofitness.com/u/Jon)\ **Post date:** [December 21, 2022, 3:21pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/2 "2022-12-21T15:21:04Z")
What device are you running SYSTM on? I run on a PC and if there is an update pending you can simply ignore it, for me it’s super fast even if I let it run through. Also, can you clarify the circumstances of: > [@drhaney](#): > > 5 minutes to connect is fine, even 10 minutes is tolerable “Connect” to what? Again, on the same PC I find it loads sessions near instantly and picks up my sensors within ~20 seconds or so. What is your internet connection like and how “noisy” is the area you have your trainer in? ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 3:21pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/3 "2022-12-21T15:21:15Z")
It’s like why my bike computer works flawlessly until I have a big event 😛 Frustrating to be sure. For me though, outside of an update that takes a minute and occasional problems getting my HRM to connect, I am pretty much generally issue free. ---
**Author:** ![Jon](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jon/32/1298_2.png) [@Jon](https://wahoox.forum.wahoofitness.com/u/Jon)\ **Post date:** [December 21, 2022, 3:24pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/4 "2022-12-21T15:24:43Z")
> [@Glen.Coutts](#): > > It’s like why my bike computer works flawlessly until I have a big event The only truly firm rule of computing. Everything works up until the point you absolutely need it to… That printer that worked fine yesterday when you were printing a silly picture to stick on a friends’ window now won’t work when you need to print coursework. Your cycle computer is fine until the morning of a race. Your HR monitor battery has lasted all year, but not only has it failed today on Full Frontal day, the entire drawer full of spares you keep discharged while doing nothing… Computer been rock solid all year? Got a presentation to host at 9am? Here, have a BSOD ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 3:30pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/5 "2022-12-21T15:30:44Z")
> [@Jon](#): > > BSOD I hope I am not cursing myself here, but since going to Mac back in 2012, I have yet to face one of those. ---
**Author:** ![drhaney](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/drhaney/32/8955_2.png) [@drhaney](https://wahoox.forum.wahoofitness.com/u/drhaney)\ **Post date:** [December 21, 2022, 3:48pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/6 "2022-12-21T15:48:28Z")
As was I until today. The latest update has screwed me. Nothing changed on my end and my internet is working great. If only these software engineers would learn to update in a way that is seamless for users. I can get the workout to run but the clocks dont work. I am on my second device trying to make it work. ---
**Author:** ![Heretic](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/heretic/32/2329_2.png) [@Heretic](https://wahoox.forum.wahoofitness.com/u/Heretic)\ **Post date:** [December 21, 2022, 3:59pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/7 "2022-12-21T15:59:52Z")
I am having a similar issue, and I have an open ticket with the minions. When I start up SYSTM on a PC, the Tacx is not fully recognized. I have to remove it, add it back on, wait till it recognizes the trainer, shut down SYSTM, and start it up again. I have the latest drivers, it started with the recent SYSTM upgrade. This can take quite a few minutes and it is more than annoying. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 4:37pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/8 "2022-12-21T16:37:00Z")
fwiw, if the clocks/timers aren’t working that sounds like quite the glitch. Might be worth a complete uninstall and reinstall. At least that’s what I would do. ---
**Author:** ![drhaney](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/drhaney/32/8955_2.png) [@drhaney](https://wahoox.forum.wahoofitness.com/u/drhaney)\ **Post date:** [December 21, 2022, 5:12pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/9 "2022-12-21T17:12:04Z")
My pc, a surface pro, the same one I have used for the past 5,000+ miles this year. To the same wahoo kckr bike for those miles. But as a test I also tried my Samsung phone with the same result. I get connected to the bike and he monitor but no video and although the tape on the bottom moves, the clock does not! It also took forever to connect to the bike. My network is working fine. ---
**Author:** ![Todd\_Bettler](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/todd_bettler/32/13110_2.png) [@Todd\_Bettler](https://wahoox.forum.wahoofitness.com/u/Todd_Bettler)\ **Post date:** [December 21, 2022, 5:15pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/10 "2022-12-21T17:15:43Z")
Two days in a row now that the systm workouts wont play on Android: Vicegrips being todays. Kind of worthless to pay for something that doesnt work. Ate there server issues? ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 5:19pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/11 "2022-12-21T17:19:26Z")
The NYC video streamer response time is higher than normal but no issues shown atm [https://status.systm.wahoofitness.com/ui/statuspages](https://status.systm.wahoofitness.com/ui/statuspages) ---
**Author:** ![Todd\_Bettler](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/todd_bettler/32/13110_2.png) [@Todd\_Bettler](https://wahoox.forum.wahoofitness.com/u/Todd_Bettler)\ **Post date:** [December 21, 2022, 5:21pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/12 "2022-12-21T17:21:13Z")
What would be the response expectation, given that scenario - if thats something you can pinpoint? ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 5:25pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/13 "2022-12-21T17:25:29Z")
No idea 🤷🏼‍♂️. Just pointing out that the graph for NYC shows a bump in response time but we’re talking milliseconds. I’d guess it’s within normal limits tho cuz it’s all green. ![Screenshot 2022-12-21 at 11.24.17 AM](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/0/08f2235df84f52909bbc0974e934e544f5d386f8.png) ![Screenshot 2022-12-21 at 11.24.07 AM](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/1/1b50b247f95f896eae2cd063a2b37fd1e41796cf.png) ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 5:27pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/14 "2022-12-21T17:27:05Z")
I should add @Todd_Bettler (and welcome to the forums!) I’m just a regular user like all y’all. Just that I’ve been around for a bit longer than some. ---
**Author:** ![Todd\_Bettler](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/todd_bettler/32/13110_2.png) [@Todd\_Bettler](https://wahoox.forum.wahoofitness.com/u/Todd_Bettler)\ **Post date:** [December 21, 2022, 5:29pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/15 "2022-12-21T17:29:08Z")
Got it and thanks. Yeah the video just sits there, for minutes until lunch is over 😑 ---
**Author:** ![Sir\_Brian\_M](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/sir_brian_m/32/268_2.png) [@Sir\_Brian\_M](https://wahoox.forum.wahoofitness.com/u/Sir_Brian_M)\ **Post date:** [December 21, 2022, 5:30pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/16 "2022-12-21T17:30:47Z")
I’ve had a few GSOD (grey screen of death) on Macs, although very rare. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 5:31pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/17 "2022-12-21T17:31:20Z")
If you haven’t yet, it’d be good to contact the minions with the issue. The more formally registered complaints the better the likelihood of them finding out about it and finding the fix. You can do that here: > **[Submit a request – Wahoo Fitness Support](https://support.wahoofitness.com/hc/en-us/requests/new?ticket_form_id=360001020259)** > > Looking for KICKR BIKE setup instructions, SPEEDPLAY installation tips or need troubleshooting help with any Wahoo product? The Wahoo Fitness support team is here to help. ---
**Author:** ![drhaney](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/drhaney/32/8955_2.png) [@drhaney](https://wahoox.forum.wahoofitness.com/u/drhaney)\ **Post date:** [December 21, 2022, 6:13pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/18 "2022-12-21T18:13:25Z")
I did an uninstall/reinstall as you suggested. Same result. Then I put in a ticket. ---
**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\ **Post date:** [December 21, 2022, 6:16pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/19 "2022-12-21T18:16:02Z")
That sucks yakbaIIs! Keep us posted if you remember. ---
**Author:** ![drhaney](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/drhaney/32/8955_2.png) [@drhaney](https://wahoox.forum.wahoofitness.com/u/drhaney)\ **Post date:** [December 21, 2022, 6:24pm UTC](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785/20 "2022-12-21T18:24:09Z")
Update, same exact issue on my samsung smart phone. It has to be them. I uninstalled/reinstalled on it as well. [Next page](https://wahoox.forum.wahoofitness.com/t/systm-issues/20785.md?page=2)