# Video lags
**URL:** https://wahoox.forum.wahoofitness.com/t/video-lags/3563
**Category:** The Nine Hammers Tavern - General Chat
**Created:** [September 18, 2020, 3:46pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563 "2020-09-18T15:46:24Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@SirPaul](https://wahoox.forum.wahoofitness.com/u/SirPaul)
#### Post date: [September 18, 2020, 3:46pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/1 "2020-09-18T15:46:24Z")
I rode The Shovel this morning. The music and clock were fine but the video lagged and every 2 seconds would jump. I download the videos and use a Mac book Air that is 3 years old.
Anything other than re-download and hope?
I have Team Scream tomorrow and do t want a repeat
Of course this is likely user error
Thanks!
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### Author:  [@Pierre](https://wahoox.forum.wahoofitness.com/u/Pierre)
#### Post date: [September 18, 2020, 4:18pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/2 "2020-09-18T16:18:28Z")
Your problem sounds a bit like the descriptions in [this thread](https://wahoox.forum.wahoofitness.com/t/videos-freezing-since-update/2372). Maybe you could read up on a few of the last comments to get a better picture - to see if it fits.
For many users the solution to the problem was a downgrade of the software from version 6.14 to 6.13.
Do you know which version you are currently running?
Of course it could also be a one off problem caused by something completely different. Did you change anything on your computer or the connected devices recently?
For fast support, please contact the minions:
Either by email to [theminions@thesufferfest.com](mailto:theminions@thesufferfest.com) or you can submit a new help ticket here:
[https://support.thesufferfest.com/hc/en-us/requests/new](https://support.thesufferfest.com/hc/en-us/requests/new)
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### Author:  [@rebecca.bell](https://wahoox.forum.wahoofitness.com/u/rebecca.bell)
#### Post date: [September 18, 2020, 4:38pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/3 "2020-09-18T16:38:45Z")
@SirPaul Can you shoot us an email so that we can dig into this with you a bit? We’ll get to you quickly and see if we can get things working better in time for Team Scream tomorrow!
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### Author:  [@SirPaul](https://wahoox.forum.wahoofitness.com/u/SirPaul)
#### Post date: [September 18, 2020, 4:40pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/4 "2020-09-18T16:40:43Z")
Thank you sooooo Much! I updated the App and previewed a little of Team Scream and it appears I am all set for the right kind of suffering tomorrow!
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### Author:  [@SirPaul](https://wahoox.forum.wahoofitness.com/u/SirPaul)
#### Post date: [September 18, 2020, 4:41pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/5 "2020-09-18T16:41:19Z")
I was running version 6.14 and updated to 6.16 and it seems to be resolved!
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### Author:  [@rebecca.bell](https://wahoox.forum.wahoofitness.com/u/rebecca.bell)
#### Post date: [September 18, 2020, 4:44pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/6 "2020-09-18T16:44:12Z")
Keep us updated @SirPaul, you know we’re always happy to help!
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### Author:  [@spoons52](https://wahoox.forum.wahoofitness.com/u/spoons52)
#### Post date: [September 18, 2020, 7:00pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/7 "2020-09-18T19:00:24Z")
I have only ever has 1 or 2 very small lags on videos but after reading this thread thought I would check apps because I do like to stay up to date. I have 6.11 on iPad and 6.14 on Mac but I can’t seem to find anywhere instructions for how to update the apps.
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### Author:  [@JamesT](https://wahoox.forum.wahoofitness.com/u/JamesT)
#### Post date: [September 18, 2020, 8:28pm UTC](https://wahoox.forum.wahoofitness.com/t/video-lags/3563/8 "2020-09-18T20:28:58Z")
I suspect @SirPaul rode so hard that he dropped the video