# Wahoo Kickr Bike Shift connected but not responding
**URL:** https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505
**Category:** Equipment
**Created:** [November 18, 2025, 10:09am UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505 "2025-11-18T10:09:37Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Lucas](https://wahoox.forum.wahoofitness.com/u/Lucas)
#### Post date: [November 18, 2025, 10:09am UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505/1 "2025-11-18T10:09:37Z")
Wondering if anyone out there has a tip:
I’ve not been able to use my recent purchase “Wahoo Kickr Bike Shift”, which is **not** responding when I use the shifters and **not** communicating any data (speed, cadence, power), **despite** being recognized and connected to the Wahoo app (both Bluetooth and WiFi).
I have repeatedly disconnected the device completely and fully, and reconnected the device to the Wahoo app and my iPhone. The device shows in the app as “connected”, but otherwise there is no indication that the device is actually working. The shifters do not work. The Wahoo SYSTM app does not get data. When I sit on the training bike and pedal I feel no resistance. The training bike does not respond to anything.
PS: I have filed a help request with Wahoo five working days ago, who are unresponsive; I am wondering if this is due to a flurry of issues and whether I should be concerned?
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### Author:  [@Helga](https://wahoox.forum.wahoofitness.com/u/Helga)
#### Post date: [November 18, 2025, 3:54pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505/2 "2025-11-18T15:54:22Z")
Hey @Lucas is the email associated with your forum account the correct one that you use? I will follow up with our customer service department, but I wanted to make sure they can find it easily. TY!
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### Author:  [@Lucas](https://wahoox.forum.wahoofitness.com/u/Lucas)
#### Post date: [November 18, 2025, 5:45pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505/3 "2025-11-18T17:45:02Z")
Hello Helga,
It is.
Thanks for responding
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### Author:  [@Lucas](https://wahoox.forum.wahoofitness.com/u/Lucas)
#### Post date: [November 19, 2025, 1:52pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-kickr-bike-shift-connected-but-not-responding/30505/4 "2025-11-19T13:52:18Z")
I received this message from Wahoo support, and repeating several times (in the instructions it said “repeat 3x”) was effective.
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