# Wahoo X customer service

**URL:** <https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509>\
**Category:** SYSTM Software\
**Created:** [May 18, 2022, 11:20pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509 "2022-05-18T23:20:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![simplz](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/simplz/32/1081_2.png) [@simplz](https://wahoox.forum.wahoofitness.com/u/simplz)\
**Post date:** [May 18, 2022, 11:20pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509/1 "2022-05-18T23:20:50Z")

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What is the email address to contact Wahoo X customer service directly?

[Chores] popped up message that a newer video was available, then it deleted the old downloaded video but was unable to download the latest video. After several attempts (including restarting my Windows 10 desktop), [Chores] could not be downloaded.

 ![image](https://us1.discourse-cdn.com/flex020/uploads/thesufferfest/original/2X/f/f8b86299e51d847af740c11897c53763c76216b2.jpeg)

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**Author:** ![JSampson](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/jsampson/32/3148_2.png) [@JSampson](https://wahoox.forum.wahoofitness.com/u/JSampson)\
**Post date:** [May 19, 2022, 12:33am UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509/2 "2022-05-19T00:33:27Z")

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> [@Need help with SYSTM? Contact us for fast support!](https://wahoox.forum.wahoofitness.com/t/need-help-with-rgt-or-systm-contact-us-for-fast-support/2655):
>
> You are always welcome to post anything that you need help with in the forum. The community here is very knowledgeable and even more helpful. Sometimes, though, you don’t always get an answer as quickly as you need it. If you have an issue where the app isn’t doing something that it should or you are stuck and need help quickly, the best option is to contact our support team. They are super fast (the quickest in the industry in fact) and will get back to you with some friendly help. [You can…](https://support.wahoofitness.com/hc/en-us/requests/new)

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**Author:** ![simplz](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/simplz/32/1081_2.png) [@simplz](https://wahoox.forum.wahoofitness.com/u/simplz)\
**Post date:** [May 19, 2022, 1:16am UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509/3 "2022-05-19T01:16:09Z")

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Thank you! I was still wondering to email [theminions@sufferfest.com](mailto:theminions@sufferfest.com) which should no longer work now.

Will visit [support.wahoofitness.com](http://support.wahoofitness.com) next time 👍👍

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**Author:** ![Glen.Coutts](https://sea2.discourse-cdn.com/flex020/user_avatar/wahoox.forum.wahoofitness.com/glen.coutts/32/25318_2.png) [@Glen.Coutts](https://wahoox.forum.wahoofitness.com/u/Glen.Coutts)\
**Post date:** [May 19, 2022, 12:38pm UTC](https://wahoox.forum.wahoofitness.com/t/wahoo-x-customer-service/18509/4 "2022-05-19T12:38:52Z")

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Hey Sir, I think they’re prolly still monitoring that email address but the minions are better able to track the support issues with the ticket submission process 🙂

FWIW, I too was unable to download The Chores (oddly only on Desktop though, MacOS. I was successfully able to download it on iOS 15.5 on my iPhone 😛 ).