How to get help with systm app?

SYSTM Software
1

Hello, anybody else that have had a hard time getting help from customer service? I haven’t been able to do any workouts for the past week.
The systm app do not seem to register that I have an ongoing subscription so when I click on a workout the yellow button that asks you to ‘subscribe now’ shows. When I go through the motions and click subscribe now and try to pay for the monthly plan google play says that I already have a subscription for wahoo monthly plan but still I cant enter any workouts.

Has anyone had this issue? I’ve tried to get help from customer service but honestly I dont feel like the care

2

They sure do care. The Minions are one of the best customer support there is.
How did you reach support?
Have you written email to: theminions@thesufferfest.com ?

1 Like
3

No, I submitted a request through the help center in THE systm app, My assumption was that you get help through the official help center submission option, ill try the mail you providee

4

Just a dumb question (akin to when the computer support person asks “is it plugged in?): have you made sure that you are signed into SYSTM?

5

yeah im signed in, last week saturday it worked fine, i payed for systm until 4th of January and did a workout, next morning(sunday) this issue arrived and I haven’t been able to sort it out, but ill try mail theminions"thesufferfest.com and see if they can help me.

6

I’ve had this when my machine (Win10) has had no interenet connection at the time I’ve clicked to start the workout. I believe that I saw something in a recent release note about this being fixed, but I don’t know what os thast was for now do I know if I am totally making that up.

Definitely ask the minions.

Edit: I tried to translate that awful penultimate paragraph into English, but I’ve no idea what it was meant to say…