Kickr Shift flywheel noise

First ride on my kicker shift. Immediately heard a banging sound from the flywheel. Cadence of the banging is proportional to the speed of the flywheel. Continues if not peddling. I have owned numerous kicker trainers over the years. Also ridden a friend’s shift, which clearly did not make the sound. I have submitted a support but curious if others have had similar issues with the shift.

Did you ever get this fixed mine is making noise like a stream train chugging