I’m really not sure exactly WHERE the above-mentioned content is now, so I have no idea what is changing. And I guess I don’t actually use the “Wahoo Fitness social media accounts.”
Yeah, never have, never plan to join FB, Instagram, or Twitter.
Been using Strava for almost 9 years, but I use that to follow and encourage friends and fellow riders, not organizations.
I’m honestly amazed at the number of businesses that do not do a very good job communicating with their consumers, even when they have the permission and contact info at their disposal.
When I think it reasonable to do, I gladly provide my email contact info so companies can tell me about recalls, product improvements or updates, new items, and more. But honestly, most don’t do this very effectively. Either they drive people to UNsubscribe by slamming them with constantly repetitive emails with nothing new to share, just more annoying pitches of the same ol’ same ol’, or they just never communicate anything, even though they have vital information that known users of their products ought to be told about, safety issues, failures, whatever.
There’s a Proverb about “go not often to thy neighbor’s house, lest he grow to hate you.”
That’s a principle not practiced by most businesses, but it is as true now as it ever was.
I started getting Wahoo Fitness emails beginning with the registration of my KICKR Bike in January 2021. I’m easily reachable with anything significant pertaining to the KICKR Bike and many other Wahoo products because Wahoo has my email info and I’ve signed up for those.
HOPEFULLY, those emails will continue to come, and HOPEFULLY, they will ALSO BE USED to provide pertinent information about critical news items, like updates to firmware, or recalls, etc, and not just about latest and greatest things to sell me.
In my opinion, it is just flat MISSING THE BOAT not to use that contact method to alert users to new firmware, but I’m not sure that is typically done. And if it isn’t, I have no idea why not.