Hello Wahoo Support,
I would like to report a time zone issue on my Wahoo ELEMNT ROAM 3.
Device: Wahoo ELEMNT ROAM 3
Issue:
The time displayed on my Wahoo ELEMNT ROAM 3 is always one hour ahead of the correct local time.
My location:
I live in Mexico City, Mexico (CDMX).
Expected Time Zone:
America/Mexico_City (UTC-6)
Expected Behavior:
The ROAM 3 should display the same local time as my iPhone.
Actual Behavior:
My iPhone displays the correct local time, but the ROAM 3 is consistently one hour ahead.
Firmware:
The device is running the latest available firmware.
Troubleshooting already performed:
-
Verified that the ROAM 3 is updated to the latest firmware.
-
Verified all date, time, and time zone settings on my iPhone 14 Pro. They are correctly configured, including automatic date and time and the correct time zone (America/Mexico_City).
-
GPS signal acquired before starting a ride.
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Bluetooth connection reset and re-synced.
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Device restarted and synchronized multiple times.
The issue persists after all these steps.
This appears to be related to the handling of the America/Mexico_City time zone after Mexico discontinued Daylight Saving Time.
Could you please forward this issue to your engineering team? Since the device is already running the latest firmware and my iPhone settings have been verified, I believe this is a software issue that requires investigation.
If needed, I can provide the firmware version, serial number, iPhone model, iOS version, Wahoo app version, and screenshots showing the one-hour time difference.
Thank you for your assistance.
Best regards,
Carlos Martør