I’ve a support request logged with Wahoo for a snapped crank on my Wahoo Kickr Bike.
It’s been assigned to someone, but responses are painfully slow.
Bike is absolutely useless at the moment, but I can’t make any headway in my support until I get a reply.
Seems such a poor support model that it’s a assigned to one person and one person only. For all I know, the support might be on leave now. (Which seems to have happened before looking on forums).
Any of the wahoo Support team on here?
@Rupert Is this something you can assist with?
Thank you!
I’ve brought this up with the team 
Thank you Rupert
Really appreciate the help @Rupert . I’ve got a replacement crank set on the way now.
Awesome, glad I could help!
Wahoo support has always responded to me relatively promptly. Last year I had a problem with my KICKR Bike - every exchange took a couple of days, but after a reasonable number (from their perspective, frustrating from mine) of emails ruling out obvious stuff, they came through with a replacement part even though the bike was out of warranty. The instructions they sent were extremely clear. Overall, the best tech support I have seen in years.
What would have been better, from my perspective, would be a little transparency about parts - like the specs for common replacement parts. People have private information - for some reason my cycling style is hard on bottom brackets and rims/spokes (thankfully the KICKR bike doesn’t have wheels), and I would have just bought a more durable (and expensive) replacement rather than the original bottom bracket. Even though it is an almost trivial task, I would spend the extra bucks to avoid having to do this again in two years, because things always fail at the least convenient time.
