Wahoo support

1

Hi,

I was wondering if other people are struggling with the Wahoo support?

I have a Kickr V5 that stopped working, submitted a support request. Got an answer with some questions, answered all the questions and since then nothing happened.

It’s been more than 12 days now…

Does anyone have a contact mail or something instead of the chatbot or submitting another support request?

For info, I’m located in Belgium.

Thanks in advance!

3

I’ve given our CS team a nudge on this one, hopefully you hear back soon.

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4

Just had a mail back! Thanks Rupert!

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5

A little update

The issue still isn’t resolved, and my interactions with Wahoo Support haven’t been great — responses are quite slow and inconsistent.

At first, I received a 20% discount code. But when I asked why my Kickr V5 was only worth a 20% discount on a new product, I was suddenly transferred to another support agent. That person told me the maximum discount they could offer was actually 15%.

I’ve just asked why one agent can offer 20% while another says the limit is 15% — still waiting for an answer.

To put things in perspective: I paid €1,200 for my Kickr V5 back in 2020. Now they offer a maximum of 20% off, which equals €240 based on the original price. But if I apply that discount to a new Kickr Core 2, it only takes about €110 off — which honestly feels like nothing.

I also asked if I could use the discount on a Zwift Ride (which is sold by Wahoo on their website), but they said that’s not possible because it’s considered a Zwift product. That sounds a bit strange to me, but what do I know…

Has anyone else experienced this? Did you get a better offer? Curious to hear what others think!

Thanks!

Best regards,

Maxence

6

All I can say is that so far my experience with support has been a positive one but I also have not had to contact support for trainer issues so, I can’t really offer much as it relates to that. Wish I could be of more help but if I may ask, what exactly are you looking for as it relates to support for your KickR V5? I guess the ideal situation would be for Wahoo to replace it for you but from what I’ve read in this thread, that doesn’t appear to be an option. Do you know if whatever is wrong with your KickR V5 is fixable or not or even cost effective?

7

Hi Rupert,

Could you also do the same for my open ticket.

Thanks.

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8

I’ve passed this onto the CS team :+1:

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10

Hi there, I’m actually experiencing the exact same thing. Submitted a request because my V3 makes an immens noise and it is syncing like a KICKR SNAP, all of a sudden… The request is 21d old already and up until now I just got one question back from the Wahoo support co-worker, already 16d ago… Ticket number = #2114797

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I’ve asked them to chase up on this one too.

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12

If anyone else is in the same scenario, please tag the Dame @Helga account.

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I have had the same issue. Profile - Helga - Wahoo Forum I would be grateful for an update. ticket number 2148853

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