Wahoo Tickr X issues

Hey all, I’m having some issues with the Tickr X. The accuracy of the HR is wildy out. Sometimes on a run it will start very low, then creep up suddenly to what looks like an accurate reading, then fall back to something 50% of what it should be.

I have checked that this is not my heart causing the issue.

I’ve used it on both my Rival watch, iPhone and iPad, tried disconnecting, reconnecting, used it whilst using BT headphones and without to reduce any interference, and changed the batteries.

This is the same whether I’m running with the Rival, or using it on Sufferfest / Systm.

I’m out of ideas.

Anyone had any similar issues they’re been able to rectify?

Thanks

Have you washed the belt with warm water and soap? It might help.
Otherwise, open a ticket to Wahoo support.

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I’ll give it a go - thanks

Just checking but be sure you are NOT using the Duracell with the coating on it.

Not that I’m aware of. I’ve got a new battery ordered and will try that tomorrow. Thanks

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Mine did the same after while, with very low reading. I realised it was due to not fitting as tightly as used to. After adjusting size the HR correlated to watch, hope this helps.

Ok thanks, I’ll certainly give that a go, and I hadn’t actually thought of that!

The Fit Files podcast had an interesting discussion of the Wahoo Tickr line on yesterday’s episode (@56m:22s), basically acknowledging that the many reported problems are known issues on Wahoo’s end.

Personally still don’t know what advantages any of the (non-optical chest strap) alternatives have over the Polar H10, which has demonstrated reliability, removable washable strap, on-device storage, etc. User-replaceable battery is also a huge plus for me, as any non-replaceable rechargeable battery will steadily lose capacity over time, as opposed to a coin cell battery which you can just swap out every couple years and never have to worry about recharging.

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One thing about using coin cell batteries: Sweat ingress. It happens to the best devices. If it sits on the battery, you can experience interesting results. TICKR version 1 was very susceptible to this happening due to flimsy locking lugs and an o ring that moved or didn’t seal. I have devices with rechargeable batteries and the key is to remove from charge at about 90% charge and start charging between 20-30% drained. I let my MacBook completely discharge due to an errant application that didn’t shut down properly and I lost at least 2% capacity.

:anguished:

Wow, yeah I try to keep rechargeable batteries in the sweet spot too, but it’s annoying how easily customizable power management options to do so aren’t more widely available for most devices.