Hi all. Bought the Bolt V3 last year and up until yesterday very happy with but now stuck and not sure what else I can do.
I’ll be thorough so please bear with me.
This year I had around 6000 Km rides with several sensors (Wahoo Cadence, Heart Rate, Power Meter).
Last ride with no issues was last Tuesday 25th of August. Ride ok and V3 synced with App at the end, no issues. Android
Yesterday the 27th I went for my usual after work ride and this is where it started going downhill. The unit booted correctly and I started the ride as usual, had around 35% batery.
Immediatelly I could see that the Cadence and Power Watts were not being displayed (‘N/A’). Not wearing HR band. Speed, Time and Distance were displayed correctly though.
Stopped and tried to see if there was some issue in the sensor menu.
I could see that all sensors were disconected in the menu with ‘searching’ displaying on the screen.
At this time the unit just turned off and would not boot again depite pressing the power button several times.
Continued with my ride and stopped at a cafe after ~30 Km. Tried to turn it on and after pressing the start button for longer, it did boot.
Usual starting screens, no issue. « Ride Resumed » appeared. Still no connection to the Cadence or Power Meter though. Started riding back but the unit just turned off again by itself.
At home I decided to charge it to see if could somehow be battery related and after charging to ~90% I turned it on.
No issues, usual starting screen. Still problems identifying with the sensors, including the Heart Rate I had at home. Also, did not connect to the Phone App.
After reading online this is what I tried :
Unpaired all connections on the phone + Forgot Phone on the Unit + Cleared all data from App => Try to pair again with phone.
The Unit displayed the QR Code, it initiated the pairing screen but after a couple of minutes I got the Error message :
‘ Don’t see your sensors?
Make sure you are within close rangeof the sensors, or turn offany other deviced that are currently connected to the sensors.’
Tried this mutiple times and even tried with another phone I had. Same issue. I could not pair with the phone and the sensors were not being recognized by the unit.
Sensors were recognized in the Phone App though.
At this stage I tried a Factory Reset of the unit. Now when I turn it on I just get a QR code for the initial setup but when I try to pair it with the app I get again the message.‘ Don’t see your sensors?..
Anything else I can try before support? I’m guessing bluetooth connector/chip died in the unit.
Thanks