I’m having trouble mounting my canyon bike on my hometrainer. Once installed, the cassette is stuck and won’t turn. There’s also a problem with the fork tips who are in contact with the hometrainer.
When fitting the cassette to the wahoo kickr core, I left all the spacers in the same place on the hometrainer (there are 5 or 6 of them).
In short, do you think there’s a compatibility problem between my bike and the hometrainer? If not, what would be the best solution (simplicity), install a new cassette on the HT and leave the bike’s native cassette in place with its spacers in the right order?
Technical details of the bike and HT :
A) Hometrainer : Wahoo Kickr Core (2021 version)
B) Bike : Ultimate CF SL 7 Di2
Front derailleur : Shimano 105 Di2 RD-R7150 12s
Rear derailleur: Shimano 105 Di2 FD-R7150
Cassette: Shimano 105 R7100, 12-speed, 11-34T; Number of sprockets: 12, Range: 11-34
Thru Axle : Axle size: 12x100 mm & Axle size: 12x142 mm
I would 100% get myself a new 12 speed cassette for the trainer, probably an 11-34 as well. The spacers on these cassettes are intended to be placed in a very specific order (and, iirc, the first one or two of the spacers for the smaller cogs are thinner than the others so you’ll need to take care not to mix them up)
In the meantime, are you sure the cassette was installed properly on the Core? That is, could you spin it at all without your bike on it, then when you put your bike on it wouldnt spin?
As for the bike, the Canyon Ultimate with RIM brakes is incompatible but yours is a disc brake right? If so, it should not be a bike compatibility issue.
Also, if you haven’t already, since you’re having issues, you should definitely connect with support so they can review your specific setup and help get you sorted. https://support.wahoofitness.com/hc/en-us/requests/new