Does any one else think Wahoo customer support are sloooow to reply

1

I rased an issue, got a reply 2 days later, I tried their advice, din;t work so I replied. 4 days later I still have not heard from them.

Is this usual..?

Are Wahoo customer support sloooow to reply foir anyone else?

2

It might depend on your region and/or time zone. In Canada, I typically get a reply within 24 hours.

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I’m in the UK, I would have though they would be quite quick. :frowning:

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I guess it Dependz ® (what the issue is, whether others are also having it, whether this is something they can replicate, whether they have the appropriate resource(s) to help to resolve etc etc) but my experience with support has always been exemplary.

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Our team can get pretty overloaded this time of year in particular with outdoor cycling season, plus all the new ELEMNT devices being bought and set up. But as other said it can be highly regional based upon the time of day you write in and the topic. If it’s something more technical our leads would need to dig in vs the 1st line agents and as you can imagine that might take a bit more time.

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My last contact with a support representative was 4 days ago and counting.

And update would be great. :relieved_face:

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It has been 4 working days and counting, and no contact.

Not ideal. Currently I’m off the bike and my training is taking a hit.

I hope it gets sorted in the next week. I have a ride where I need a gps unit. Doubt it will as next week is a 4 day week in the uk.

This is the second roam v2 to fail in under a year. The replacement one only seems to have lasted under 3 months.

Not the solid devices I know wahoo for.

8

Hey Paul, sorry to hear that, unfortunately like I said that group of our support team is the most strained right now. I’m sure they will help as soon as they can.

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Hope so, I need a gps unit for a ride in the next week.

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Worst case scenario you can use the Wahoo app, I know it’s not perfect, but it is a free option to still track your ride.

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Thanks for the tip, but I use the head unit for navigation, I don’t think you can do this through the app.

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I hope so too. It has been nearly a week since my last contact with a support team member.

I currently have a non functioning Roam v2. It is the second one to error in under a year, this one was under 3 months old.

Roam v2 don’t seem very reliable. Not like my Roam v1 which lasted years.

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