Roam 3... 3 months, 2 units, still broken. Anyone else?

Hey all—I picked up a Wahoo Roam 3 in May and even after firmware updates and getting a replacement unit, I’m still plagued by major issues:

~ Phone doesn’t reliably connect or deliver notifications

~ Music control page freezes on first song played and is unusable for the remainder of the ride

~ Computer doesn’t show my phone battery percentage

~ Planned routes won’t sync and now random routes appear that aren’t in the Wahoo app or Ride with GPS

I’ve done multiple unpairing, forgetting, and resetting of computer and phone. I have an iPhone 16 Pro.

Support has been polite and called it “known software issues,” but it’s been nearly three months with no real fixes.

~ Has anyone else dealt with this?

~ Has anyone heard a firm timeline on software fixes?

~ What have you done—continue waiting, push for refund/replacement, or ditch for Karoo/Garmin?

As an avid Wahoo user I’m now looking at replacing with other brands after this experience.

1 Like

Update: I’ve followed-up twice with customer service since August 9th and haven’t had a response. Has anyone else experienced this, and how can I escalate it?