Roam 3... 3 months, 2 units, still broken. Anyone else?

Equipment
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Hey all—I picked up a Wahoo Roam 3 in May and even after firmware updates and getting a replacement unit, I’m still plagued by major issues:

~ Phone doesn’t reliably connect or deliver notifications

~ Music control page freezes on first song played and is unusable for the remainder of the ride

~ Computer doesn’t show my phone battery percentage

~ Planned routes won’t sync and now random routes appear that aren’t in the Wahoo app or Ride with GPS

I’ve done multiple unpairing, forgetting, and resetting of computer and phone. I have an iPhone 16 Pro.

Support has been polite and called it “known software issues,” but it’s been nearly three months with no real fixes.

~ Has anyone else dealt with this?

~ Has anyone heard a firm timeline on software fixes?

~ What have you done—continue waiting, push for refund/replacement, or ditch for Karoo/Garmin?

As an avid Wahoo user I’m now looking at replacing with other brands after this experience.

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Update: I’ve followed-up twice with customer service since August 9th and haven’t had a response. Has anyone else experienced this, and how can I escalate it?

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I’ve been wondering about the same thing. Did you notice if those phantom routes show up with the same names/IDs each time, or do they change after every sync?

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Yes, the support used to be excellent a couple of years ago. However, I’m currently dealing with my son’s broken Bolt, which keeps rebooting after being connected to an Android tablet.

We borrowed a friend’s computer for a road bike race, and it worked fine temporarily. But after connecting the device to another Android tablet, the same constant rebooting issue returned.

It’s been five days without any feedback or support from Wahoo, and now we’re left with two non-functional devices. Here’s a video showing the issue: https://www.youtube.com/watch?si=gHt_YZqu-B6yNaJ2&v=y1ch7EGzJhk&feature=youtu.be

I’ve always been a big supporter of Wahoo, but I’m extremely disappointed with this experience.

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