I’ve been talking with Wahoo support on this but am curious if I’m alone. Whenever I move my bike from side to side on the MOVE, I get a “clacking” sound like there’s something hitting against something else. Support suggested spraying a lubricant on the rail which hasn’t helped.
Video attached. Has anyone else experienced this? Is this just how the trainer works/is designed or is this a problem?
Welcome to the forums @tedsvo !
I do get some noise when rocking the bike side-to-side on the KICKR MOVE. There are some hard stops that the trainer is running in to that limit the range of movement. I think as long as the noise comes at the end of travel on each side, then it’s probably normal. I think of it more as a bit of a “clunk” as the rocking mechanism hits the end stop.
I just had a quick listen to the video you posted and I think it sounds similar to mine. I’ve only heard it while riding the bike on the MOVE, so I’ve been a bit further away.
Sounds about the same as mine, too. I normally don’t notice as I usually ride with my headphones on, but when I move my bike back and forth it does make the same noise when it hits the hard stops on either side.
Ok, this is reassuring. Thanks to you both!
Update: Wahoo Support got back to me and said “After reviewing the video with our hardware team, we believe that your KICKR MOVE is experiencing a hardware issue and will need to be replaced.” 
@tedsvo how did this turn out in the end? I’ve noticed the same on mine (though I can’t access the video you shared anymore) and was hoping it was just as the others have described – did you end up having to get it replaced?
They did replace it, and my new one doesn’t make this sound (and, I should say, has a little less side to side range of motion). I’m not sure if it would have just been ok to keep using, but replacing it did resolve the issue.
Mine is doing the same
