I just unpacked this and set it up. I was so excited for my first ride. I hopped on and tried pedaling, and I could hardly get the wheel to spin even in passive mode. When plugged in, and I go into controls and adjust the resistance up or down, it doesn’t seem to make a difference. Any suggestions are appreciated. Thanks
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Maybe @Helga or @Rupert can help you with this.
I assume you’ve gone thru all the steps on the setup guide. But if you haven’t, here’s the link to the info online: https://support.wahoofitness.com/hc/en-us/sections/4422390232466-KICKR-ROLLR
I don’t have a Rollr myself, so I can’t help with specifics. You can also submit a help request using that link as well. Wahoo will help you get it working properly.
The Roller looks amazing, so I’m a bit jealous and hope you get it set up and riding properly, soon!
We’ve passed this on and someone from our customer service team should be in touch with you soon.
Sorry you’re having problems and looking forward to resolving it for you soon.
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