Lap swimming - laps are not counted

I have the Rival watch since 2 weeks. I want to use it for swimming (crawl). In the pool I want that the laps are counted, total time and time per lap. The problem is that neither the laps nor the meters (pool length 25 oder 50 m) are counted. Are these simple features not forseen or is the default setting simply wrong.

Hello,
This is usual failure of the watch OOTB. Get in touch with support you’ll get a replacement watch.

Thx for the info. What means OOTP?

Out Of The Box