Missing part of my ride

Equipment
1

Hi !

My todays ride was 49 km long but it synchronise only 16km on the fit file. Please help me ?

I tried to reload the training but it still Missing a part of my training.

Thanks

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Here is the activity synchronized

1 Like
3

Hi William, Iā€™m not an expert with Head Units but is the firmware up to date on the device ?

4

Hi, thanks but yes the firmware is up to date.

Now it says 49 km in Wahoo app but when I go on details it is still 16km

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5

You might want to reach out to support. Perhaps they can see what happened in the cloud.

https://support.wahoofitness.com/hc/en-us/requests/new

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6

Yes I am waiting for their answer

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7

Support team will be the best bet, they can look at the file and see what might be wrong and we even have some internal tools that help us fix some files depending on the scenario.

8

I just experience similar issue with ROAM3, summary says: 1h28, 19.47mi, 1909ft ascent. Map recorded just first one or two minutes, data on strava shows 47ft ascent.

Did you hear anything back from Wahoo?

9

I inspected the fit file, it is missing lat/long information starting 6 minutes after the ride started. Altitude, cadence, power meter data, grade, everything else is there, just lat/long missing. It seems the GPS stopped working.

10

I am still waiting for the support to help me ! I am going on a ride this morning I hope the GPS will work