I went on a 1h29 ride today, when I got home and synced the ride, I noticed Strava showed just a small portion of the ride and only 46ft of elevation gain, I checked the Wahoo app and it also had showed only the initial portion of the route but full elevation (1909ft), distance, etc was all there.
I inspected the fit file with FitFileExplorer and noticed the file only includes GPS data for the first 6 minutes of the ride, then it has data for other sensors but no GPS data anymore.
Anyone experiencing that got a useful reply from Wahoo, I see similar reports on the forum but nothing that gives me much hope. This is a brand new ROAM3, so I’m wondering if I’m not better returning it and going back to my old boltv2 that never failed on me.
Yep, experiencing similar problems.
It is noticeable on the unit itself for me, where it suddenly stops tracking the speed, and the gps icon just starts blinking.
Happened on my first long ride, and as time has progressed it has gotten worse. There were occassions where I could ride without losing signal.
I did update the firmware over the weekend, and went on the first ride without issues, however 4 rides between yesterday and today have all had the GPS cut out, even after as little as 600 meters.
I opened a ticket with the customer support team, but most likely there are some defective units in circulation, and likelihood is that they need to be returned.
Waiting on Customer Support to confirm this, as I have only had mine for 2 weeks, and experienced over a handful of times where GPS loses the connection and is unable to reconnect.
Having similar problem, also reachd out to Wahoo support, but seems they are replacing the units based on some comments online. As Rev0 mentioned, seems like some faulty units are in circulation.
Interesting, but I’m not excited about that. On the other hand, I’d be glad to have the unit replaced because I don’t trust it anymore. I’ve been carrying my good old bolt in my back pocket, recording the ride as a backup since Roam 3 first failed on me. This is very annoying because I got the Roam 3 in the first place to record a long ride I have in a few weeks. I was concerned that the bolt battery wouldn’t last long enough to log the entire race.
EDIT: I also have a support ticket open, but no word on defective units yet.
Also, I do have a speed sensor on my bike, that’s likely why I do have speed data and did not notice the issue during the ride. I wouldn’t notice the linking GPS icon and I don’t really use the map while riding. I will keep an eye on the GPS icon now
I feel you. I even tried it today with new ‘undocumented’ firmware. Hoped it fixed the issue - but nope GPS lock lost 25min into the ride and had to restart the unit.
I had a response telling me that I must be outside to use GPS.. not sure they read my whole ticket to be honest.
I did send them a couple of FIT files to use in my response. But since then, radio silence. Getting near the one month ownership, so tempted to just return the product for a refund at this point.
Similar thing, initially they suggested a solution which is paraphrased ‘go out and wait for GPS lock, then start the ride’. After that not a beep! I did not complete a single ride in a 2 weeks without GPS signal drop during the ride. Ofc I updated to latest firmware, and turned device on outside with unobstructed sky, factory reset, and some other methods mentioned… nothing helped. Seems like faulty unit. I’m sorting out with retailer to return the unit since Wahoo seems uninterested to assist.
Support initially asked for more information. After the additional information was provided I’ve never heard from them again. It’s been a week.
At least they did not give me obvious instructions. The first (and only) reply was actually good, made me feel hopeful, now I just keep riding with a Garmin watch double recording or just go with my old bolt.
i got the same problem with gps lock. on saturday ride i had 2 gps los isues in same ride. i am very angry, because its gps unit and it failing to deliver the main unit function. wahoo support just asking questions, and transfer isues to roam support. if they don’t fix this main bug, i will return it and buy garmin.
They will start a warranty claim against the device.
I just asked for a replacement unit, as I hope there won’t be the same problem with the replacement. Seems like majority of devices are not affected. But now waiting on my retailer, had to send them the serial number and photos of the device.
Will report back on progress - and if an eventual replacement works better.
Only somewhat related here is bug report I filed in 2022:
Bug report for ultra distance events
Hi,
let me kick off by thanking you for the good support so far. Now I want to submit a bug report following my completion of the ultra cycling event London Edinburgh London.
Here is what happened: After tracking about 1200 km continuously, the Bolt 2 became very very slow up to unresponsiveness. I guess, memory was exhausted or something similar. That is, after 4 days of tracking GPS and heartrate data, the Bolt 2 become so slow that even its “beeps” became drawn out “beeeeeeeeeeeps”.
I had to stop the ride. Force restart the Bolt. And start a new ride with new tracking.
I see that this is an absolute edge case for your users but I ask you to forward this report to your developers. I am sure that you want to have a product for ultra distance riders as well. Thank you.
This was not accepted as bug report and the suggestion was to divide the longer ride into shorter ones. I supposed that there is growing ultra distance cycling crowd Wahoo might want to cater to and then this was accepted as a feature request.
I have now idea whether that is now resolved in the newer devices with meatier specs. If it was, it might be reason to upgrade for me.
Did the same with my Retailer. They are replacing the device and hopefully new one is without similar issue. In case new one is faulty, I will have to look elsewhere.
Unfortunately I bought it directly from Wahoo instead of LBS or Amazon, now I’m stuck with a unit that keeps failing and wahoo support is essentially unresponsive. Support is essentially unresponsive. I opened a second ticket request to return the unit on Jun 3rd, no reply, and when I checked the ticket, they closed it. It feels like they’re stalling so unit gets out of warranty.
If anyone knows another way to get in touch with their support team, please let me know.
Wahoo Support did ask for my unit back, and said they would send a replacement.
Unfortunately I already returned it to my retailer before they sent that request.
I am however still waiting on my retailer now to replace it.
Chances are they have to open a warranty claim with Wahoo themselves. I did give them my request I’d, so hopefully that will speed it up.
Returned the unit through the retailer too, and got refurbished (Or unit somebody else returned) as replacement for some reason (For you EU customers, its Bike24, I suggest to avoid). Needless to say, will not be accepting this as I did not pay for second hand unit, but this whole R3 experience was just something else from both Wahoo and Bike24 side. Returning it for a full-refund.
Not the most confidence in my replacement now I wonder if this is common practice.
I’m still waiting for feedback from my retailer.
I wonder if it is the store, or Wahoo that sent the replacement unit.
Either way, I agree that this isn’t good practice.
GPS lock lost 25min into the ride and had to restart the unit.
