ELEMNT, BOLT 1, and ROAM 1 GPS data and ride recording issues – August 17 and later
Update - Aug 23, 6:49 PM ET
We continue to apply all resources to resolve the GPS time issue for all first generation ELEMNT computers. We have now released the fix for BOLT 1 and ROAM 1 computers via firmware update that should resolve the issue going forward* for those models. A firmware update for original ELEMNT computers is currently in development.
The updated firmware versions for ROAM 1 and BOLT 1 are as follows:
ROAM 1 – WR24 - 17055
BOLT 1 – WB17 - 17055
To receive the fix for future rides*, please ensure that your computer is connected to a viable Wi-Fi network and complete a standard firmware update. for more detail on these processes and basic troubleshooting, please review the articles below:
ELEMNT, BOLT 1, and ROAM 1 GPS data and ride recording issues – August 17 and later
Update - Aug 22, 5:21 PM ET
Thank you for your continued patience as we work to resolve the GPS time issue on ELEMNT, BOLT 1, and ROAM 1 computers. We know how frustrating this has been, and we truly appreciate your understanding.
We have identified a firmware solution and will be testing it thoroughly this weekend to ensure it’s completely stable. We expect the testing to take at least three days.
We will release the fix via a standard firmware update as soon as we have confirmed the solution. Our team is working hard to get you back on the road.
I cannot stress this enough put out the update now, if nothing else it is a step in the right direction for people that are riding this weekend to test and if your IT personal are as good as they should be they should be monitoring the results. I love my device and was thinking about upgrading but if this is the pace at which problems get resolved I’m very likely to consider another option, and I am not alone.
ELEMNT, BOLT 1, and ROAM 1 GPS data and ride recording issues – August 17 and later
Update - Aug 23, 6:49 PM ET
We continue to apply all resources to resolve the GPS time issue for all first generation ELEMNT computers. We have now released the fix for BOLT 1 and ROAM 1 computers via firmware update that should resolve the issue going forward* for those models. A firmware update for original ELEMNT computers is currently in development.
The updated firmware versions for ROAM 1 and BOLT 1 are as follows:
ROAM 1 – WR24 - 17055
BOLT 1 – WB17 - 17055
To receive the fix for future rides*, please ensure that your computer is connected to a viable Wi-Fi network and complete a standard firmware update. for more detail on these processes and basic troubleshooting, please review the articles below:
