Spin down of Kickr Core with Wahoo (Fitness) App not working

1

When performing a spin down the Kickr Core disconnects when it spins down to around 16 kph, Tried rebooting the Kicker, uninstalling an reinstalling the app, turning blue tooth off and on

2

Hey @Dean_Purcell and welcome to the forums.

a few questions: 1) r u using the Wahoo Fitness app or the Elemnt Companion app? you should be using the wahoo fitness app. 2) also, do you have the latest firmware? 3) Have you tried rebooting your phone?

3

Yes, WF app. Have also tried rebooting the phone. Managed a calibration with Trainer Road. Have successfully calibrated with the WF app before on numerous occasions but can no longer

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4

Worth putting in a formal support ticket then. https://support.wahoofitness.com/hc/en-us/requests/new

Iā€™m due a calibration myself and will likely do in a day or so. Using a Kickr ā€˜18 and my experience, like yours, has been pretty good before. I have had a couple calibration failures but mostly success. Putting in the support ticket helps the company track whether this is unique to you or more widespread.

5

Thanks will do

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6

Known issues with the Wahoo App. Devs are aware and this has a high priority to be fixed as it affects the entire Wahoo experience.

7

Thanks for that James. It is indeed annoying.

Dean

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8

I forgot to ask, r u using Android?

9

Yes, I am using Android. This is a new Kickr Core, purchased in October.

Dean

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10

Got it. I defer to Sir James then. Iā€™m on iOS and have no issues. Android is being worked on as he said, as we speak.

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11

I have the exact same problem. New Kickr Core, bought it like 2 weeks ago and performed a spindown without issue. Trying to perform a spindown again today and it just keeps disconnecting the same way Dean describes. Iā€™m using the WF app on an android phone. Iā€™ve tried restarting the phone. Firmware is updated.

12

Look for a fix before Christmas is what I was told. I see this as a critical issue and a serious regression with the product. There may not be any updates after this is fixed for a while. With a big project there are lots of moving parts

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13

I have a new Kickr core and I found that other apps in Android were very wonky, with lots of drop outs etc, but switched to iPhone and it runs no problems. So not just the Wahoo app others that are connecting to the kickr via Android (regardless Ant+ or BT) are not good.

14

Same issue here on my newish kickr core. Spindown worked fine on my android only 2 weeks ago but identical issue to what @Dean_Purcell has flagged. Looks like transition to new app hasnā€™t been smooth, eagerly awaiting a fix!

15

Has this issues been resolved? How should I procced from Colombia?

16

Welcome to the community.

Is your Kickr Core on thĆØ latest firmware? Automatic Spindown Calibration was introduced in January 2024.

See:

and

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17

Sorry for the necro-post, but what is supposed to be the score with this now?

On my CORE, I just went to do a spindown which I havenā€™t done for a while and it still wonā€™t complete.

  • when I connected to the trainer it DID do a firmware update, so presumably itā€™s on the right firmware (it referenced changes for Zwift click so must be quite recent).
  • I tried the spindown twice and it always failed (is there supposed to be a prompt to stop spinning still? because I didnā€™t get one).
  • I saw the post above which says it auto calibrates now.
  • That post also says there will be no spindown option, except for CORE.
  • The spindown option still doesnā€™t work!

Why is Wahoo so bad at software? Honestly, Iā€™d be a Wahoo devotee if it werenā€™t for the terrible off-device software. This, Elemnt, etc., all awful. Even worse than Garmin, and thats saying something (although they seem to have upped their game a bit in the last year or two).

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18

Necro-post :rofl:

The way I read the support site is that the Core no longer requires a spindown though the option to do one still exists. So, as long as things are ticking along well enough then Iā€™d just let the thing do it auto-calibration thing and move along.

Iā€™ve had mixed results with the Wahoo App and spindowns but itā€™s been completing for me lately (on mu Kickr v4). Do you have anything to compare the accuracy to like another PM? If not, does the power ā€œseemā€ accurate to you?

Have you tried the troubleshooting steps here:

19

I only really did it because I was unaware of the auto-spindown being implemented (maybe only with the update I did today?), so it was just a matter of good practice, I always tried to do at least one a month or so after a workout, when the trainer was already warmed up.

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