It doesnt matter what connection you use - bluetooth, wifi, dircon or what platform you are on - windows, mac, appleTV, iOS - the drops are completely random and only started last week with the introduction of firmware 5.6.13. That firmware was supposed to offer better ‘Stability’ and no new features but its the first time I’ve ever had a connection drop on my V6 in 20,000KM of riding. This week its been 2 drops per 60min ride.
In any group ride on zwift this week if you ask in public chat about it, there are LOADS of people suffering from it. all v6 users (also a couple of core 2 users saying the same)
I didn’t even update my firmware, it was a forced ‘over the air’ update and with no method to roll it back.
Its made the trainer completely useless for competitive races as a 10-20second drop leaves you out of the race by the time it comes back. I have requested for my firmware to be rolled back in a support ticket but with no luck.
Wahoo urgently needs to fix this problem. Its nearly two weeks and nothing so far. If a fix takes time to come up with at least allow us to rollback to the last firmware version which had zero issues for me (I personally would never have updated mine… it was forced onto my trainer)
Since new firmware 5.6.13 I have the same problem with kickr v6 and zwift. I have already reported the issue through Wahoo Support and attached the relevant Zwift log files.
I have the same problem. Wahoo do a rollbak of the firmware asap!!!
If you are not able to make a stable firmware at least lets us rollback to a stable version! Please also give us a new feature to disable automatisk firmware updates - it should not be that hard to make.
Same here. I use KICKR v6 with TrainerRoad and since last firmware upgrade I get power drops in almost every training session which are cery frustrating especially if it happens in the middle of vo2 interval.
Prior to last update i can‘t even remember when I experienced power drops, must have been ages ago.
Oh, and I‘m using Bluetooth connection to my Win11 laptop, not the Direct Connect.
So far they have refused everyone that has asked to have the firmware rolled back (myself included) But then they are taking their sweet time coming up with a fix.
Do they not understand that allot of people literally use the product every single day! and currently its completely useless for any type of competitive racing and at best super frustrating for any other type of activity. You cant leave people with a disconnecting trainer for weeks without a fix. If they just rolled us back they can take as long as they like to find a solution. After all the old firmware we all had zero issues with is 6 months old at this point!
New firmware just dropped to fix the dropout issues..
My suggestion is update. and then completely isolate your trainer from the internet so it can never ‘auto update’ ever again… manual updates only for me from now on, and only once i know it doesnt break anything.
Can I make a suggestion, just to cover yourselves in case you have a local undetected connection issue of some sort
Please run ‘Ping can be useful’ to make sure you aren’t getting any micro drips that may be affecting your experience.
If you see orange, red or black spikes then you MAY have just stumbled on the cause of your dropouts.
I used to give voluntary tech support for RGT and we used to see a good number of users experiencing unexplained dropouts ( including myself) .
Contact your ISP if this tool shows any unexpected issues and show them the results.
This can also be used to confirm to Wahoo CS that all is good with your WiFi.
This still doesn’t rule out local Bluetooth interference, but it’s a start .
Here are some standard Bluetooth checks to try:
Common Causes & Fixes
OS Pairing Conflict: Users on the Zwift Forums reach a consensus that you should never pair sensors directly in Windows, macOS, or phone Bluetooth settings; let Zwift handle the connection natively. [1]
Signal Interference: 2.4GHz Wi-Fi routers, microwaves, and other active Bluetooth accessories (like wireless headphones or phones) can disrupt the signal. Move your router further away or switch your Wi-Fi network to the 5.0 GHz band. [1, 2, 3]
Multipoint Connections: Make sure your smart trainer or heart rate monitor isn’t simultaneously connected to a phone, Garmin device, or another cycling app (like TrainerRoad or Wahoo). [1, 2, 3]
Also try another app to see if you experience similar problems. That can help you to rule out Zwift itself as the problem.
There is a new update out, so please check that you are on 5.6.26.
Also that WiFi is not turned off for the KICKR.
You can check using the Wahoo App to install the latest firmware or turn on WiFi.
You also may need to power cycle the trainer.
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