I have just purchased the ACE and first thoughts are it’s a great piece of kit.
For some reason I have to search for my polar HR monitor every time I use it.
If I turn my polar watch on first my ACE doesn’t see the HR,I have to turn of the watch before it can see it.
Then the HR doesn’t work on my watch.
It all worked ok on my other wahoo computers
Any help would be appreciated
Which Polar HR model? If there is only one Bluetooth channel on the HR monitor, and both the watch and the computer are trying to connect with Bluetooth, the first one to connect wins. If you have the Polar H10, it has two bluetooth channels but you have to use the polar app to set it to use both. If you only have one, try connecting with ANT on the watch or computer if you can.
Polar V3 and H10,
My other wahoos just worked when you turned on computer it connected and also connected to watch out of the box.
This bloody thing wants me to connect H10 to ACE every time I switch it on
Yeah that’s super weird my Ace works like you’d expect remembering all my sensors, including my Wahoo and Magene HR straps.
Can you connect it by ANT?
You need to enable 2 BLE connections using the Polar Flow app. The default is a single connection. There is also a setting to turn ANT on. I’m not sure how it defaults.
I find that the multiple BLE connection setting resets on it’s own randomly. I no longer need the second connection, so I don’t notice anymore.
It sounds like your Polar HR strap is connecting to your watch first so the ACE can’t grab the signal. Most Polar straps can only maintain one Bluetooth connection at a time. Try turning Bluetooth off on your watch or disabling HR broadcast on it before starting the ACE then pair the strap directly through the ACE sensors menu. Using ANT+ instead of Bluetooth can also solve this since ANT+ allows multiple connections.
Your older Wahoo units may have been connecting via ANT+ automatically which is why it worked smoothly before. Give that a try and it should sort the issue 