Convert web/windows subscription to mobile

1

Hi guys.

Is it possible to convert a web/windows subscription to Android mobile subscription and how to do this?

2

I didn’t know the subscription was platform based …

What happens if you try logging in to the Android based app with your current details ?

3

As far as I know, the subscription is not platform-based. You should be able to download the Android app, and log in using your existing account details.

2 Likes
4

As others have said, your subscription is platform independent.
Just download the Android app and login, should be sufficient.

1 Like
5

Sure, I can log in on Android and use the app but I’d like to pay subscription using Google Play. How to do this?

6

It’s more expensive to pay via Apple Store and suspect similar for Google Play Store tho admittedly I haven’t checked.

But if you really want to, cancel your subscription on the Wahoo website once you’ve logged in, then restart a new subscription in Play Store

7

You’d need to speak to the minions, in that instance, if you wanted to convert mid-term.

Essentially and more easily though, you’d probably just want to cancel your subscription at the end of the current term and then re-subscribe through the Android app, but as DameLisa says, it may well be more expensive.

8

then restart a new subscription in Play Store

Will my profile and workout history be the same?

9

You’d need to speak to the minions, in that instance.

I know minions are everythere in Sufferfest/SYSTM but what does it mean “speak to the minions” in real life? :slight_smile:

10

https://support.wahoofitness.com/hc/en-us/requests/new?ticket_form_id=360001020259

11

Yeah, you’ll be in the same account still, you’ll just be cancelling one subscription then starting another that will be associated with the same account, but with a different payment provider essentially

12

Thank you very much!
I’ll try cancelling and re-subscribing soon once my current period ends.

1 Like
13

Yes it should be as long as the email address is the same and you log in with the same email and password.

2 Likes
14

You don’t need a new subscription with Google. Your current subscription should transfer to your Android. If it isn’t submit a ticket so the Minions can sort you out. Only Apple devices can get a separate account, and I don’t have one for my Mac.