It makes 10 days i try to use the application. On windows or Android, it’s always like to be in hell. Some times it works, my device is recognized, but speed is always swithcing from 30Kph and 250Kph. But most of the time, it just says Connection problem. So i stop Bluetooth and start it again. Th…

Email the minions, but some questions in case someone else has a similar set up. What trainer and firmware are you using? Or are you using speed + cadence sensors and virtual power? BTLE or Ant+ or both? OS version?

Also, this sounds like you don’t have SufSpeed turned on. If you’re using trainer speed, it can be wildly out depending on what gear you’re in and what resistance the trainer is on at the time. From memory, you change this in the settings section in the workout player

Hi. I’m using an Elite Direto X, thus is a direct drive system so the speed is calculated by the HT and sent to the application. I will look at the firmware, but I succeed to make it works finely with the right speed only once. Yesterday, in device panel of Systm app on windows, it sees the HT but…

My direct drive trainer also sends speed and it is better to use SufSpeed in the app otherwise mine gives bizarre speeds too.

When you say that you use suffSpeed, what does it means? Is it the virtual device?

Yep SufSpeed is calculated in the SYSTM App. basically the app knows what you weigh and knows what cadence and power you’re putting out and what virtual gradient you’re climbing, so is much more able to calculate a realistic virtual speed. The trainer doesn’t have all that information, only some…

@Benjamin_RICHARD I’ve got a Direto X as well, if I connected via Bluetooth I had similar issues. I use an ant+ dongle to connect it to my computer and it works fine so that might work for you

Hi @Benjamin_RICHARD , if you are still having trouble with your connection and you haven’t been in touch with our support team, please submit a request for help here. [image] Need help with SYSTM? Contact us for fast support! You are always welcome to post anything that you need help wit…

Thanks for the help, this is the only way to get valid information :+1:

Hi Cody, i have open an issue to the support team (#1283158) and they know the problem. They hope to fix the problem. Until this, i have to use virtual speed. REgards

Device connection is ugly

SYSTM Software

Cody.Moore October 12, 2021, 6:50pm 9

Hi @Benjamin_RICHARD, if you are still having trouble with your connection and you haven’t been in touch with our support team, please submit a request for help here.

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Device connection is ugly

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