I have problem with my Roam 3. It should support competing on Strava Live Segments, but the feature does not work properly (in most cases indicated time against my personal best is not correct which makes it is absolutely useless). The issue seems to be common to all V3 units as reported in following reddit thread:
I submitted a ticket to the support (7 months ago) and they admitted they were aware of the issue and opened an internal ticket with their development team to investigate and resolve the problem.
I created this post to further discuss issues related to Strava Live Segments and possibly get more attention to get it fixed finally.
This is not my experience. I bagged a KOM last month using an Ace on a really long segment with multiple stoplights and the ahead / behind changes significantly at the stoplights depending on whether I or the virtual PR rider were slowed up by the light.
Well, the Wahoo support admitted the issue was there and there are also other users reporting the same behavior (see attached reddit link) so your particular example does not prove Live Segments work ok…
Try to run a segment where gradient changes rapidly. The best test case is a segment with initial nearly flat part (where you go quite fast) and subsequent steep section where you slow down due to higher gradient. Get ahead/behind times in several points and compare them later with the actual Strava data. Ahead/behind times indicated by Wahoo units do not match with the actual Strava data.
It seems to me that the internal algorithm does not compare your actual time against your previous best, but it rather performs some kind of extrapolation (based on your average speed?), which is not generally correct…
I’ve checked with the support and the issue still persists…
Real life example: Recently, I rode a segment (~ 5.2 km long) and Strava Live feature on my Roam 3 went really wild (see attached photo): I had ~ 130 m to go (that was correct) and it indicated I was 22:29 behind (nonsense: my best time there is 17:38) with estimated end time 396:45 …
It is really shame it takes so long to fix it…I am considering to switch back for an old Garmin Edge for this purpose…
I have the same problem! Most live segments are fine, but it happens now and then on longer segments. I reported this MONTHS ago, and it took them 6 weeks to tell me it was a “known issue” and to wait for a fix. Every month I send them a nudge because I feel like they have completely blown me off, and this was today’s reply - same as every prior month. I’m sick of Wahoo. Very poor customer service. I have Garmin too, and I’ve never had a problem with Garmin’s customer service. Wahoo could and should do better. Way better. Cai (Wahoo Fitness Support)
Jul 15, 2026, 10:23 AM EDT
Hi,
Thanks for getting back. I do apologise here, although our developer team are still working on a fix for this issue.
As mentioned, as soon as the fix is released, we will let you know.
It took them 3 weeks to ask me the name of the segment on the original picture i sent them… which is right on the screen. I thought they were working on fixing the problem, but they hadn’t even started. This is a different time, scrolled in a little so the segment name is not visible. I have time-lapsed photos of the segments too. Very poor customer service with no communication. He says “thanks for getting back” in his REPLY to me asking WTH is taking so long.
