This exactly.
My biggest complaint in this entire scenario is that Wahoo is refusing to have any kind of conversation with us as their paying customers about what they are doing or why.
There doesnât seem to be logic or consistency in what theyâre doing to the Sufferfest videos. And all our questions are met with a wall of silence.
When users email customer service they are receiving replies with only vague generalities and corporate speak.
So there may be some logic or specific business decisions buried in this somewhere. But us as customers are being left in the dark. And the simple explanation of âlicensing issuesâ by itself just doesnât hold water or go any place close to explaining whatâs happening and the decisions and actions that have been made.
It would go a long way to us accepting whatever is happening if it was just laid out in plain language for us to understand, even if we donât agree with it.