KICKR Climb Issues

Equipment
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I’ve been having issues with my Climb so I called support. I was told it might be a power supply issue. Before I had them send a new power supply, I wanted to make sure the equipment was properly connected. While I was on a trip, we had the room painted and my KICKR v5 and Climb were disconnected and reconnected. I asked support and was told the 12 volt / 5 amp went to the Climb. When I researched online, I found Wahoo was selling a replacement power supply for the KICKR and it showed 12 volt / 5 amp.

Can someone with a Climb in the US look at their power supply and give me the specs? The best I can tell the Climb has a 24 volt / 3 amp.

Thanks

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Pictured here are my Climb power supply (on the left) and KICKR v5 power supply. The Climb supply is considerably larger and says the output is 24.0V, 10.0A. The KICKR v5 power supply says 12.0V 5.0A. Hope that helps!

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20230325_1817071868×4000 2.4 MB

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That’s perfect. I think they gave me bad information. I didn’t want to change anything until I was certain. The KICKR itself was working fine. Hopefully, I can this cleared up with Wahoo on Monday and get the correct power supply replacement.

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