Wahoo customer service just sent me a refurbished Kickr Core v1 with the Zwift Cog and Click, to replace a second hand Core which made a lot of noise from the bearings.
The old unit was both out of warranty and missing the original receipt. Despite this, Wahoo customer services found the purchase record and replaced the unit for me. I now have an as-good-as-new, silent Kickr Core with brand new Zwift bits.
Just wanted to give some props and kudos to Wahoo customer service - thank you!
I also have had nothing but great experiences with Wahoo customer service. Whether it was resolving a discrepancy between my KICKR Bike and my power-meter pedals, sorting out edge-case bugs in the SYSTM app or replacing a worn out bottom bracket long out of warranty, they have always responded promptly and helpfully.
I can say I’ve had to contact Wahoo support on a few occasions, but they’ve been nothing but fantastic. They replaced my cadence and HR sensors despite them being out of warranty. Wahoo support always seems to go above and beyond.
I didn’t have a good experience. Support didn’t have a clue about Roam 3 problems. Eventually Wahoo ghosted me even though I provided a lot of useful information. I found a solution myself which could help other Roam 3 users but my feedback to Wahoo was ignored, no reply to feedback. Eventually realised I had spent months corresponding with ‘Cai’, a Wahoo AI chatbot !!!
Agreed, I am living in (remote) South Africa and they replaced my Wahoo Kickr Core with the same issue within seven business days, thanks to local distributor and quick response from Wahoo USA. Unfortunately it happened two times…
I have passed these along to our CS department, it’s always nice for them to see the praise and kind words. Thank you all!