RGT Frustration

1

I just had my second experience of AWFULNESS with RGT and I wonder how common it is. I’ve tried the platform a couple of times with success but it seems extremely glitchy.

When trying both the Stevlio climb and Ventoux, it stops unexpectedly and then says there’s a connection problem. I check and my Wifi is fully functioning. The problem is not on my end. With Stelvio experience, I logged back in and was able to resume. With the Ventoux, I was two-thirds of the way done and everything just disappeared. It’s a bummer.

If this is common, I think the platform is rather undesirable. Anyone have similar experiences? Hacks that work? Advice? I should probably get a plane ticket to France…but, other than that, what can I do?

2

How long are these rides? You may be encountering a known length issue in that RGT can only hold four hiurs of data. Other than that, i would submit a support ticket with as much information as possible. Oh, and one thing, if you are using a VPN, try without it. Data is encrypted with RGT.

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3

Thanks for the response and solid ideas. The ride was well under four hours so that’s not the likely culprit. The VPN tip, however, is very relevant. I do have a VPN and it was running when I was having the problem so I’ll turn it off the next time I try an RGT ride.

Again, thank you,
Daniel

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