Wahoo HR Trackr

Equipment
1

Hello

Along with the Elemnt Roam v1 issue, my new HR Trackr is no longer passing info to my Samsung A34.

It shows being connected but no data.

I thought it may be linked to the GPS issue disrupting the Roam, but it’s not coming through on the fitness app either.

I’ve followed all troubleshooting guidance multiple times.

No routing, no data, running low on patience.

Any good ideas for me to try?

Peter

2

  1. Moisten the skin contact pads and ensure the sensor is installed snugly on your chest, centered on the base of your sternum, below your pectoral muscles.

  2. Confirm the sensor has an LED response to being installed. If not, see If the sensor is unresponsive (no LEDs)…

  3. If the unit is responsive, ensure that your TRACKR HEART RATE is paired to the app / GPS cycling computer you are using and (if your app / computer allows data source selection, like in the Wahoo app), select the TRACKR HEART RATE as the source for heart rate data for that activity’s profile.

  4. Also, check for a firmware update. See Update Firmware on Wahoo sensors.

  5. If unresolved, delete and re-pair the sensor to your app or GPS cycling computer.

  6. If unresolved, try turning off your cycling computer or phone and in the process, toggling off your bluetooth for more than 10 seconds using your phone’s system bluetooth settings.

  7. If unresolved, contact our support team for further assistance.

    1. Please note, if the sensor’s LEDs are functioning, it will be broadcasting heart rate data, and so this will be an app or phone settings issue.

what did the support team say?

3

That is the guidance offered online, which I’ve done a dozen times. The support team eventually sent me a copy and paste of the online troubleshooting guidance. I’m going to try sacrificing my first born. Maybe that will do the trick.

4

Sorry to hear that, must be so frustrating. I’ve always found the support team to be very helpful. I’d suggest taking some photos showing that the sensor LEDs are functioning and a screenshot of your phone showing its connected by not reporting anything and sending them to the support team. If you don’t get anything from them, last resort has got to be returning it to the retailer for a replacement.