Wahoo non-support

1

Here is an email I just wrote to Wahoo. They want ME to troubleshoot and try to figure out Bluetooth or ANT+ issues. To me, it seems like some issue that if you connect the Wahoo app for whatever reason, it takes up one of the Bluetooth ports, and you can’t disengage it. I can launch Zwift and ride, and can switch to a higher gear, but not lower it.

I AM REALLY FRUSTRATED. I have a $4000 CAD unit from Wahoo, and I cannot get it working. I am fairly technical, but I cannot get Bluetooth or ANT+ to work. I should not have to spend my Saturday morning trying to get this working when I want to ride. The thing is, I have this KICKR Bike Shift for almost two years, and it mostly worked fine, so why would it suddenly have these issues.,

I DO NOT WANT SUPPORT emails; I want this issue resolved. I cannot get the Firmware update to show up as well.

This is not good. I want to talk to an ACTUAL person and get this resolved. I cannot ride outside due to asthma, so I need this to work.

George

2

I can’t recall hearing of any CS from Wahoo other than email. Also not totally unreasonable for a unit that’s out of warranty (1 yr for KICKR bikes).

I know that’s not what you want to hear, but hey.

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Its more of an issue that in this day and age, a user has to figure out Bluetooth, ANT+issues. It should just work. I suspect that it got messed up when I switched from my MacBook to my iPad. The weird thing is that I could ride and do everything in Zwift EXCEPT go down to an easier gear on the left shifter?

4

I suspect it’s more to do with increasing complexity, which increases potential for issues.

I mean things shouldn’t fail. 100%. But things do fail. Given that something has failed, and you’re the one physically at the unit, having you do the troubleshooting isn’t crazy.

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