Here is an email I just wrote to Wahoo. They want ME to troubleshoot and try to figure out Bluetooth or ANT+ issues. To me, it seems like some issue that if you connect the Wahoo app for whatever reason, it takes up one of the Bluetooth ports, and you can’t disengage it. I can launch Zwift and ride, and can switch to a higher gear, but not lower it.
I AM REALLY FRUSTRATED. I have a $4000 CAD unit from Wahoo, and I cannot get it working. I am fairly technical, but I cannot get Bluetooth or ANT+ to work. I should not have to spend my Saturday morning trying to get this working when I want to ride. The thing is, I have this KICKR Bike Shift for almost two years, and it mostly worked fine, so why would it suddenly have these issues.,
I DO NOT WANT SUPPORT emails; I want this issue resolved. I cannot get the Firmware update to show up as well.
This is not good. I want to talk to an ACTUAL person and get this resolved. I cannot ride outside due to asthma, so I need this to work.
George
I can’t recall hearing of any CS from Wahoo other than email. Also not totally unreasonable for a unit that’s out of warranty (1 yr for KICKR bikes).
I know that’s not what you want to hear, but hey.
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Its more of an issue that in this day and age, a user has to figure out Bluetooth, ANT+issues. It should just work. I suspect that it got messed up when I switched from my MacBook to my iPad. The weird thing is that I could ride and do everything in Zwift EXCEPT go down to an easier gear on the left shifter?
I suspect it’s more to do with increasing complexity, which increases potential for issues.
I mean things shouldn’t fail. 100%. But things do fail. Given that something has failed, and you’re the one physically at the unit, having you do the troubleshooting isn’t crazy.
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Wahoo replaced the handlebars but even then, just could not get it working. Finally forgot the bike as a device but what seemed to finally get it to work was deleting the Wahoo App on my phone and re-installing it.
I bought one of these experimental machines back in 2020 and have used it off and on for about 5 years. It’s never really worked correctly and now that it seems to have given up the ghost completely they have sent me a discount (SO GENEROUS OF THEM!) instead of offering repairs or any kind of actual support. I’m pretty sure I’m never ever spending my money with them again as the heart rate monitor I purchased from them also died within a year and I was also told…”hey feel free to buy another one!”. I guess I’ll be spending my money with garmin from now on.