Weird Noise Coming From Wahoo Kickr Core

My Wahoo Kickr Core is making a weird sound when I’m riding. I have a video with the audio link below. It sounds like it’s coming from the Trainer. My bike shop told me it was because my thru axel wasn’t tightened enough, but fully tightened it, and the noise is still there. It has been very difficult and annoying to ride. Please help!! https://youtube.com/shorts/6t48AmnaZfY?feature=share

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@Helga might be able to help you. But you might want to send a request directly to Wahoo Support: https://support.wahoofitness.com/hc/en-us

Yes, if you can, please submit a request to our CS team. Thank you!