Elemnt bolt firmware WB15-17051 update issue

Equipment
1

I am experiencing problems updating to the latest firmware, WB15-17051
No problems with wifi connection, connection to strava and komoot works fine.
Used wireshark to see what is going on, looks like a problem with communication between wahoo update server and bolt device using the ipv6 protocol. (Home network uses both ipv4 and ipv6)
Anyone seen such a problem?

1 Like
2

Check how much memory you have available. I had this same problem a few years ago and it came down to having too many maps downloaded.

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3

Good suggestion, did check that, Using the hotspot wifi via mobile works, so it is definitely something to do with an issue in the use of ipv6 between wahoo server and the elemnt.

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5

I have the same issue. In my home wifi it’s simply impossible to update my Ace firmware.
The wifi itself is working perfectly fine.
I have a 500/100 cable connection and a Unifi wifi network setup. I also work in this field so the network is definitely not the issue.

I’ve also used wireshark to trace the requests. The check if there is an update available works fine but the download itself stalls after a couple of redirects among some wahoo associated AWS hosts.

My internet provider uses DS-Lite (native IPv6 and CG-NAT IPv4) which I suspect could be part of the problem.

I already tried reaching out to wahoo support but of course as expected this lead nowhere except suggestions to check my wifi and try another one…

6

Manually Copying Firmware to Bolt – Need Help!

Hey everyone,

I’m dealing with an issue on my Bolt and could really use some advice. It keeps rebooting after connecting to an Android tablet, and now I can’t even get it to connect to my phone. I’ve already tried charging it, but no luck, and there’s no sticky button for recovery mode. I’ve also tried resetting, draining the battery, and recharging, but none of that worked either.

The Bolt is connecting to my computer, though, so I’m wondering if anyone knows if there’s a way to manually copy the firmware to the device?

Here’s a video showing the issue I’m dealing with:
https://www.youtube.com/watch?si=gHt_YZqu-B6yNaJ2&v=y1ch7EGzJhk&feature=youtu.be

Here’s what I’ve tried so far:

  • Connecting to my computer (recognized as a removable drive).

  • Deleting the update file manually.

  • Resetting and draining the battery.

  • Charging (still no luck).

Any help would be greatly appreciated. Thanks in advance!

7

Another day has passed and I still haven’t received any response here in the forum – it has now been 1 day since my post here and already 8 days since my first request to support. I don’t mind at all that there hasn’t been a forum reply after just one day – but the fact that support hasn’t responded in over a week is really disappointing.

Since my past experiences with Wahoo support and the feedback in this forum have always been very positive, the current situation is all the more surprising (Are there any holidays? Dis I miss Christmas?).

With the next races already coming up this weekend, we urgently need a replacement. For the first time, I’m also starting to consider looking at competitors – even though I’ve always felt like a true Wahooligan and have often recommended Wahoo to friends.

Is anyone else experiencing something similar, or does anyone have an idea how to get the devices working again?