We appreciate your loyalty, healthy dialogue and continuous feedback as we work together to Build the Better Athlete in All of Us. We want the Wahoo Forum to be an inclusive, fun community space, where everyone can share training and tech insights, troubleshoot products, and continue to help us deliver the best products and services to help athletes globally perform better in whatever disciplines make them go Wahoo!
In order to foster a positive environment and streamline conversations, to allow us to engage with you all in the best way possible, we are making some changes to the forum structure. Moving forward, this space will be a read and reply forum. We commit to posting topics and threads to keep the conversation alive. All things sport and training are fair game - everything from new product features and workouts to gear guides and nutrition tips to fuel your progress forward on all fronts.
Weâre excited to keep building this space with you and canât wait to see the ideas, stories, and energy you bring to each conversation. Thanks for being part of the communityâtogether, weâll keep pushing limits and celebrating every win, big or small.
Hi Mike, does this mean that community members will no longer be allowed to start their own threads? Maybe I am misunderstanding the use of the phrase âa read and reply forumâ
Iâm hoping thatâs not the case as it would seem a clumsy way to try and control the narrative in the community and certainly come across poorly in light of the timing that coincided with the announcement of price rises.
I jest but this is actually a little bit rubbish. Part of what made SUF so good was the sense of community around it. This forum was used by that community to help and encourage each other. People could post about their knighthood attempts, or other challenges they were taking on, and the support was always overwhelming, with people across the world getting up at silly oâclock to get in their pain cave for an hour in support of someone on the other side of the planet, that they had never met. Guess thatâs all gone.
Iâm still on the fence about my renewal, but wahoo keep doing their best to give me reasons not to. I still like SYSTM and love the Sufferfest, I just donât really like wahoo.
Iâm not happy about this change to the forum. This has always been a place to come ask questions and create topics and discuss Knighthood attempts and crazy challenges and be a community. I know it can get a bit unwieldy sometimes to have multiple posts about the same topics, but the search function in the forum software is poor, and the admins have the choice to merge topics together as needed. Changing it to only replying to existing topics takes away most of what is good about this forum and removes another layer of the Sufferfest and Wahoo community by turning it into a simple help Q&A forum. Iâm very disappointed with this decision. I would like at least to have a set of users who are able to create new posts. But really, it was good as it was. Now how will we post about challenges and promotions in a way that doesnât get lost in a topic? I wouldnât be able to post an announcement for the SUF Day or for my own knighthood quests or for help with events or training or other questions. I just donât see the benefit to this change, unless the change is being made to reduce the activity and enjoyment and productivity of this forum.
I would hazard a guess itâs to stop topics being created that are critical of wahoo, which they would argue are not âconstructive.â Classic cooperate response to poor feedback, block the route for that feedback to come in, rather than address the issues driving it, problem solved and they can tell senior leadership that the metrics look good, almost overnight negative feedback has dramatically reduced. High fives and mutual back slapping all round.
It seems like this will create a lot of extra work for Wahoo Support.
A significant number of threads here involve technical issues like heart monitor dropouts, specific trainer issues, specific training practices, and many other topics which are much more useful if the thread title is specific. If I had an issue with my KICKR Bike briefly dropping ant+ but not BT data, I really wouldnât want to wade through a discussion which includes all trainers and all connectivity issues. I might just email Support.
User-initiated threads save Wahoo money and allow Support to resolve harder problems more quickly. Whatâs not to like?
We appreciate your loyalty, healthy dialogue and continuous feedback as we work together to Build the Better Athlete in All of Us.
Clearly not, otherwise weâd be allowed to start new topics.
This is a respectful forum, where people treat each other decently and with respect. It does not need engagement from Wahoo staff for many of the topics, because people are chatting about the product. Iâm sure if there are questions needing answering about issues such as sync to Strava, then yes we could ask on an officially designated channel. Just give us our own space for community chat.
You have a community and dedicated fans that many companies should envy. Why try to kill it in a poor attempt at streamlining support?
Read and reply eh? Ok. Iâve read now hereâs my replyâŚ..
So, @WahooMikeG , letâs not beat around the bush and call this what is really isâŚYou and Wahoo will tell us what we can talk about, aka,âŚ.censorship.
*Scratches headâŚ* Not a fan of being to interpret corporate speak but many of us have actually been in the same situation as the Wahoo staff needing to post this type of communication. My attempt at translating this is: Okay, canât Moderate effectively due to staff and time constraints, so implementing some way the staff can actually keep up with reading things?
(So, we will have to keep existing threads alive indefinitely rather than starting new ones.Or are they all going to be locked up? )
The first rule of posting forum rules is to make them easily understandable. Could the first post please be edited for clarity? Iâm not sure if I even understand the new rule, Iâm guessing based on other usersâ feedback and trying to notice what has changed. For example, this is clear:
âWahoo staff alone have the ability to start new threads. â
