I have just bought (from Wahoo) a new Rival and having loads of issues. Before I return it as not fit for purpose, can anyone answer if I have a faulty device or are they “all like that sir”.
Steps rarely sync to Apple Health and intermittently with the elemnt app.
Heart Rate same issue. Both are set to top of list for data source. There is the odd data from Elemnt so “Something” is working some times.
Also did a workout today (“Other” category) and that did not sync to elemnt app - defying the whole point of having a fitness watch.
Sleep tracking worked Sat night, but not last night!
Note this is with latest version of the elemnt app and rival watch has latest firmware update 1.54.31.
Before I return for a refund and get something better, anyone any tips to get it all working as it should?
I don’t know that I have steps figured out, but I have it set to manually upload HR, which I do to Strava and Apple Health through the RIVAL app. Not sure that’s the way it’s supposed to work or not, but yeah - not ideal. And the app also shows that my RIVAL should be syncing to Health, but the only step data i seem to get is from my phone.
I’ve never had a problem w workouts not syncing – at least to the app, from which I can export wherever I’ve needed.
Yeah the sleep thing used to work (whether it had any value is another story) but it seems like a recent update just broke it, so I turned it off to save battery life.
But then I’m well past “return for a refund” phase, so I just soldier on and get what good I can out of it, continuing to hope for better down the road.
Anything learned since this post? It describes my scenario exactly and despite following Wahoo’s instructions to move Elemnt to top of data source priority list, steps rarely if ever show up as counted on Health. Thx!
I have had problems with all kinds of apps - Strava, Withings, Garmin, Wahoo - when syncing to Apple Health. They usually do in the end, but often it’s delayed.
I weigh on my Withings scale and open the app which displays my new weight. Then I open the Apple Health app and sync it. Sometimes it take a couple tries or a couple minutes for my new info to show up in the Apple Health app.
Then I open the Wahoo app to get my weight updated from Apple. But it’s still showing my old weight. Sometimes it take 5 minutes and a few times opening and force-closing the app to get Garmin or the Wahoo or ELEMNT apps to show my new weight. And often Strava never updates I have to do it manually.
Zwift is also supposed to update my weight from Apple Health, but it’s only done it maybe once or twice ever and I have to do it manually, too.
After a lengthy web chat about the Steps sync inconsistency between ELEMNT and Health Kit with a great support specialist … FYI.
"Hello Jesus,
Thank you for reaching out to us earlier and for letting us know about your experience.
Based on what I’ve been able to find on our side this is an issue we are aware of and we have opened an internal ticket with our development team to investigate and resolve the problem.
In the interim there may be a delay in your steps/statistics populating into Apple Health.
Since we have an open ticket with our development team, all customer service tickets related to the issue (including this one) will be marked as “On-Hold” and merged with the developer ticket to be monitored internally. This process allows us to send automatic notifications to you via email when changes are complete. Full release notes are posted on https://support.wahoofitness.com
Be sure to keep your app and device up-to-date to receive the fix, when available.
We sincerely apologize for any inconvenience and appreciate your patience and support as we strive to serve you better. Please let us know if you have any additional questions or concerns in the meantime.
Thanks for sharing this. So is there no way to force the sync from the Elemnt app? Do we know at least at which intervals the data is supposed to sync?
Nope. We have no idea. Welcome to the world of Rival hopes and dreams.
I have found that the only way i get reliable sync between app and watch is to leave BT on overnight - which i hate to do. But yeah - almost never syncs correctly (or completely) to Apple Health.
Saw an article in Outside this week about new kit day for all the EF Education team and the mountains of stuff they get - including a full indoor wahoo setup, both head units, and a Rival watch. All i could think was that they HAVE to wear the watch…good lick w that, boys.
Have run a 10k for the last two days, so 20km covered this weekend. Step count on the Rival looked good but only for the day you coul view it.
Right now Apple Health has clocked 10 steps. Not 10k, 10 in total. 6 yesterday and 4 today.
Something tells me that is not quite right
I was able to resolve this issue. It was very frustrating to figure this out. I have an iPhone 13 Pro Max. I deleted the element companion app from my phone. When deleting the app, I deleted all data with the app when it prompted during that process. I then went into my watch, held the bottom two buttons to launch the menu, then unpaired my watch from the phone. This should display a 2d barcode on the watch face. Then download the companion app again, pair to your phone again. Log in, go through the prompts and wahoo, the workouts are back.
Hey, it’s kinda weird, but my iPhone’s Health app isn’t tracking my steps lately. I’ve tried restarting my phone and even making sure my location services are turned on for the Health app, but it’s still not working. I wonder if it’s a glitch or if something’s wrong with my phone’s sensors. Have you ever had any trouble with your step tracking? Maybe you have consider about more details solution below.
