Roam3 not syncing to Wahoo app

[Zippy]

Yes, working again. Could have been Wahoo (or managed) Server failure, data comms failure, cyber attack or software update gone wrong.

I worked on mission critical IT for railways and telecoms. Fallback and redundancy for 99.9999% availability is expensive.

[eriches]

@tledakis

Making a wild guess, I think if you have not enabled one or both of the “Allow USB access” and “Allow .FIT file access” the .fit files might not get created, so for past workouts you won’t see them.
But you might seen the for future workouts?
The problem is I did not turn those on, until today that I needed to access them… Which is kind of silly if it is true.
I will make a workout tomorrow and validate if it is showing.

Yes I think you are right. Let me know after your workout today

[eriches]

@richie_engineer

@tledakis

Given the fact that I still can’t access the completed workouts via USB, I would say that no, I won’t be OK.

You are not OK now but will be OK when the cloud comes back online though, right?

Yeah it sucks, I also have multiple workouts stuck on multiple devices, but my legs still hurt and Strava will show my workouts tomorrow or whenever. The kudos will still happen.

The point is that the Roam should also work without the Wahoo ecosystem. It doesn’t feel right to be dependent on the manufacturer, not only for malfunctions but also if Wahoo were to decide to stop support or go bankrupt.

[richie_engineer]

Lol what? My Suunto watch won’t send runs to Strava without going through the Suunto cloud first. I seem to recall Garmin is the same after they had an outage a year or so ago.

The unfortunate reality is that every device you buy today is probably dependent on the manufacturer.

[tledakis]

@eriches

Yes I think you are right. Let me know after your workout today

Yeap, I just finished the workout and the .fit file is there now, the only file in the exports folder.

I don’t know who tested this when they released the fix a couple of months ago, but this is very bizzare and unhelpful behaviour:

1. The toggles are off by default
2. You need the toggles to be on BEFORE finishing the activity in order to ever get the .fit files via MTP in the future

I guess a pretty obvious scenario for someone needing access to the .fit file, would be that the cloud is down and they need to manually upload it, and they never turned on the toggles.

So as there is no information or messaging that the .fit files are not created retrospectively people will be caught by this unless they turn on the toggle now for any future wahoo cloud downtimes??

Very bizarre. I will send a message to Wahoo support to enquire if this expected behaviour or not.

[eriches]

@richie_engineer

Lol what? My Suunto watch won’t send runs to Strava without going through the Suunto cloud first. I seem to recall Garmin is the same after they had an outage a year or so ago.

The unfortunate reality is that every device you buy today is probably dependent on the manufacturer.

Yes, as I said, it should also work independently. With other devices as well. I know it’s the reality nowadays, but that does not influence my opinion.

[KNNielsen]

Any ideas what to do when you have a workout synced to the Elemnt app and Strava but it does not appear in the Wahoo app?

[richie_engineer]

OK a clarification might help:

1. Not showing in the History tab
2. Showing in the History tab but not showing in the analytics (DTL summary, Training Capacity)

[KNNielsen]

Not showing in history or DTL analytics in the Wahoo app.

[richie_engineer]

OK so the workout appears in the Companion App but nowhere in the Wahoo App.

In the Companion App history, look at the workout. There might be a red icon, I think the top right - that would indicate it’s not synced to the cloud. Try tapping on that.