Server down?

[BillyTheGoat]

Anyone else having trouble loading videos?

I’ve tried on all my devices, just getting a “video content failed to be loaded” error with a black screen. I can still do cycling workouts but can’t do any of the strength workouts. Can’t download any either.

[TLa]

A lot of people having problems:

Trouble running the new SYSTM app on Windows

What an evening. Pleased to say I am all up and running. (Hope you get sorted soon WelshGoats.) Thank you Sir James ! Did as you suggested, also took the step of removing the reference to SYSTM in the registry. Re-installed and all worked except that the video quality and streaming smoothness were awful, but I got through a workout with memories of old CRT TV quality in the late 70s. Moved onto Zwift, (just to check), and the graphics would not render correctly. Noticed there was an updat…

In short: it’s getting worse in stead of better

[David.McQuillen.KoS]

Could you drop a note into our customer service? We’ve been working to track down the issues. We’ve spun up a new server or two and those seem to be helping.