I rode The Shovel this morning. The music and clock were fine but the video lagged and every 2 seconds would jump. I download the videos and use a Mac book Air that is 3 years old.
Anything other than re-download and hope?
I have Team Scream tomorrow and do t want a repeat
Of course this is likely user error
Thanks!
Your problem sounds a bit like the descriptions in this thread. Maybe you could read up on a few of the last comments to get a better picture - to see if it fits.
For many users the solution to the problem was a downgrade of the software from version 6.14 to 6.13.
Do you know which version you are currently running?
Of course it could also be a one off problem caused by something completely different. Did you change anything on your computer or the connected devices recently?
For fast support, please contact the minions:
Either by email to theminions@thesufferfest.com or you can submit a new help ticket here:
https://support.thesufferfest.com/hc/en-us/requests/new
@SirPaul Can you shoot us an email so that we can dig into this with you a bit? We’ll get to you quickly and see if we can get things working better in time for Team Scream tomorrow!
Thank you sooooo Much! I updated the App and previewed a little of Team Scream and it appears I am all set for the right kind of suffering tomorrow!
I was running version 6.14 and updated to 6.16 and it seems to be resolved!
Keep us updated @SirPaul, you know we’re always happy to help!
I have only ever has 1 or 2 very small lags on videos but after reading this thread thought I would check apps because I do like to stay up to date. I have 6.11 on iPad and 6.14 on Mac but I can’t seem to find anywhere instructions for how to update the apps.
I suspect @SirPaul rode so hard that he dropped the video