Videos freezing since update

Just to add to the group experience, I also had the problem with videos not playing smoothly, and rolling back to 6.13 seems to have fixed it for me too (on my Mac)

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Is the 6.14.1 hotfix published yet? I realised this morning during my regular Friday yoga sessions with Abi I hadn’t downgraded the app on my laptop (though both 15 minute videos were fine).

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Quick update to this issue. We spent several days looking into it and determined it was likely caused by some updates to some code libraries we made. We didn’t identify the exact change because we couldn’t reproduce the issue internally, even with some really old hardware. We think it is a combination of some specific older hardware and one of the library versions.
We need to update these libraries to keep up with security updates as well as support new development. We did a test with one user to further upgrade the code libraries to the latest versions and that seemed to have fixed the problem.

So our plan right now is to take the time to do the rest of the library upgrades and roll those into 6.16. We didn’t release 6.14.1 because we had concerns that some people may see some weird behavior with what would effectively be a rollback.
We are continuing to test and and plan to release betas for 6.15 but that version will likely be skipped as a public release because it will have the same issue as 6.14.0.
If you are still on 6.14.0 and are experiencing playback problems, you can download the app directly from the website, which should give you 6.13 (until this post gets stale).
We’ll also post here once we have a version to test for those that were experiencing playback and stuttering issues on 6.14.0

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Thanks for update @reid.weber … 6,13 keeping me occupied … do not worry :slight_smile: !!!

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I got issue too… Thought it was just me!
What is this app written in?

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Mostly javascript. It is primarily an AngularJS app. We use electron for the Mac and Windows versions.

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I have this problem to on my 2019 16" mac with top of the line specs. I will download 6.13 and see if this fixes the problem on my laptop to.

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Would downloading version 6.13.0 also mean having to download all the videos again?

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On my Mac the videos stayed

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No.

Sorry, I was trying to think how to write a longer answer but no sums it up nicely :slight_smile:

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A longer answer: no you don’t have to because the videos sits on your :C drive and is not affected by the software that gets updated :grimacing:

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Any updates on when this will be resolved? I gave up on “Who Dares” because of the video freezing. I had reverted back to 6.13 and the video is downloaded, but to no avail. I missed the 2nd and 3rd sprint of the 1st interval because of the video freeze.

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I’d email the minions if you’re having ongoing issues, I’ve not heard anyone else say their issues haven’t been resolved by the fix.

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@Lynchk Please do send us an email so we can help with this. If you’re using 6.13 then it’s not going to be the same issue we were seeing before.

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I’m no expert, but it sounds like the issues would go away if we bought new bikes … :thinking:

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I’m seeing it too, Same symptoms and just started happening last few rides. I am also on 6.13 on MacOS and also tried downloading the video ahead of time. I’ll get an email into support too.

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My video stuttering has returned. I has this issue when we went to 6.14 and it resolved when we went back to 6.13. AFAIK, no updates since, but on a downloaded GCN video yesterday, I had to quit b/c the video stuttering became unrideable. Then, I started a different GCN video, one that was not previously downloaded. Worked fine. I’m on a Windows laptop and, when the video stopped, I also saw the ‘hourglass’ cursor. So my computer was doing some resource intensive task, just not showing the video. I’ve already contacted the minions, but wanted to see if my new experience with this is unique or more widespread…

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I’ve experienced something similar (on Win Laptop). But in my case I blame it on downloading an updates “The Hunted” video whilst doing the “GCN Sprint Efforts”. I just hit the ok button when I was asked if I wanted to update the video. So I was not worried about the stuttering video during the workout.

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I rejected that same opportunity to download the updated video! But maybe that was downloading anyway? I have instructions from the Minions to carry out a test - probably over the weekend - and will report back the method and results. Since there has not been numerous ‘me too’ responses here, perhaps my recent experience was an unusual, unrepeatable problem. I sure hope so!

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Update - turned out this was a problem with my anti-malware software. Not sure why it started suddenly and I thought these type of problems were something from the ‘90s but all fixed now. No more excuses for having unplanned recovery intervals due to a “video freeze” problem. Now I can really enjoy the upcoming Half-Monty on my training plan.

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