Today, while trying to set up a gear combination to limit the resistence spiking issue when shifting to a harder gear, I created a new profile with a 13-speed cassette. The strange thing is that during the workout, the gear wouldn’t shift beyond gear number 11. If I tried to shift to 12 or 13, nothing happened. I could shift down to 10, 9, etc., but not beyond 11, both with small chainring or big chainring. I double-checked that the 13-speed profile was indeed active since it was the only one available (I had deleted all the others). Does anyone have an idea what could be causing this?
While you’re waiting to see if someone else can help, if you haven’t already, you can contact support here. They rarely come in to the forum.
My only suggestion is to make sure you have the latest firmware installed as well as the latest Wahoo App.
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